Part Time Guest Services Coordinator

Ronald McDonald House Charities Hawaii; Honolulu (HI); On-site; USD 25,000 - 33,000; Part time

Job summary

Ronald McDonald House Charities Hawaii is seeking a Part-Time Guest Services Coordinator to oversee house operations, guest services and volunteers. The role includes frontline supervision, coordinating registrations, shuttle service, and ensuring safety across guest areas and facilities.

Shifts cover Fridays to Sundays and holidays, with additional evenings or overnights as needed. The position requires clear communication, teamwork, emergency responsiveness, and basic facility management

Qualifications

• High-school diploma or equivalent; related degree preferred.
• Strong communication with staff, volunteers and guests.
• Calm handling of sensitive or emergency situations.
• Good judgment and problem-solving ability.
• Experience managing a facility and safety systems.
• Able to use MS Word/Excel/Outlook and learn Arreva.
• Ability to lift up to 25 pounds and drive as needed.
• Valid driver’s license; comfortable operating SUVs/vans.

Responsibilities

• Maintain a safe, clean environment and follow safety policies.
• Complete daily house checklist; report repairs to staff.
• Understand and implement emergency procedures.
• Provide shuttle service to guests; maintain vehicle safety.
• Keep good relations with neighbors, vendors, community and staff.
• Communicate policies and assist guests; register and assign rooms.
• Record transactions and brief House Manager via logs.
• Balance needs of house with individual guests; support volunteers.
• Coordinate evening activities and events with staff/volunteers.

Skills

Communication

Teamwork

Emergency handling

Problem solving

Vehicle operations

Customer service

Education

High-school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Arreva (data entry)

Job description

Under the direction of the Guest Services Manager, the Part-Time Guest Services Coordinator is

responsible for managing the operations of the House (including guest related and facilities related issues), and supervision and direction of volunteers. The position primarily works Friday to Sunday and holidays covering day and overnight shifts. Additional shifts include, but are not limited to, Monday to Thursday evenings and/or overnights. This position is subject to the general policies established by the Board of Directors.

The Part-Time Guest Services Coordinator will be responsible for the following list. The list is not meant to be totally comprehensive or exclusive, and other duties may be required at the discretion of the Guest Services Manager.

House Operations

• 1.Maintain a safe, clean, and secure environment for the guests, staff, volunteers, and the properties. Follow all safety and security policies, procedures, and protocols.
• 2.Be responsible for the completion of the House Daily Check List to include housekeeping and maintenance. Conduct House checks of all common areas for order and cleanliness. Report and communicate any repairs or areas of concern to Manager and staff.
• 3.Understand and be able to implement emergency procedures and have a continued awareness of situations that may have emergency potential.
• 4.Provide shuttle services to guests in a timely and professional manner. Ensure vehicles are properly maintained and in safe working order. Communicate with guests and staff the shuttle schedule and any changes or additions.
• 5.Maintain good relations with neighbors, vendors, and visitors.
• 6.Maintain positive relationships with all Board members, committee members, volunteers, staff, medical personnel, and the community at large.

Guest Relations

• 1.Communicate policies and procedures to guests and visitors in a manner that promotes caring and
• 2.Maintain knowledge of guest families to provide assistance and support, while maintaining appropriate
• 3.Handle registrations and assign guests to rooms.
• 4.Perform house accounting including fee collections and other recordkeeping.
• 5.Record all pertinent information and brief the Oahu House Manager through the log notes.
• 6.Be responsive to and balance the needs of the House and individual guests.
• 7.Promote the concept of community to guests with consideration for multi-cultural needs.
• 8.Serve as a resource person by providing information about appropriate services.
• 9.Demonstrate good listening skills and interest in people and be available to guests.
• 10.Promote home-like atmosphere for guests and visitors.
• 11.Work with volunteers and other staff to coordinate special events and activities for guests planned for evening hours.

Qualifications/Skills and Knowledge Requirements:

• 1.High-school diploma and equivalent course work/training in human services, health sciences or related field. Related degree or progression towards a degree preferred.
• 2.Ability to effectively communicate with staff, volunteers and guests.
• 3.Able to handle sensitive situations and calmly resolve and assist in emergency situations.Able to work closely with people in a team environment with a positive attitude.
• 4.Ability to problem solve and exercise good judgment
• 5.Experience in managing a facility (household equipment, emergency systems, grounds maintenance equipment) is necessary.
• 6.Able to useMicrosoft Word, Excel and Outlook. Able to learn software programs such as Arreva for data entry and record‑keeping
• 7.Ability to lift up to 25 pounds.
• 8.Valid driver’s license
• 9.Comfortability and able to safely operate vehicles such as SUVs and passenger vans.

The above information in this description has been designed to indicate the general nature and level of work performed by employees with this level of responsibility. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees in this job. Management has the right to add, revise, or delete information in this description.