Evenings Guest Services & Operations Associate

RONALD MCDONALD HOUSE NEW YORK; New York (NY); On-site; USD 42,000 - 45,000; Full time

Job summary

Ronald McDonald House New York is seeking an Operations Associate to serve as the first point of contact for families, supporting housekeeping, maintenance, transportation, and family services. The role includes reception duties, guest check-ins, and coordinating transportation, with a focus on hospitality and confidentiality.

The position requires a friendly, professional presence, ability to manage multiple tasks, and adaptability to a fast-paced environment.

Qualifications

• Experience delivering exceptional guest/customer service in a fast-paced environment.
• Strong receptionist and front desk skills with professional communication.

Responsibilities

• Maintain a supportive environment and protect organizational integrity.
• Greet and assist families; direct to logs, information, and activities.
• Answer phones, handle mail and packages, and manage sign-up sheets.
• Coordinate transportation requests and prepare shift wrap-up reports.
• Escort families to rooms and provide tours of the house and activities.

Skills

Customer service

Reception

Time management

Teamwork

Job description

Ronald McDonald House New York is seeking an Operations Associate to serve as the first point of contact for families, supporting housekeeping, maintenance, transportation, and family services. The role includes reception duties, guest check-ins, and coordinating transportation, with a focus on hospitality and confidentiality.

The position requires a friendly, professional presence, ability to manage multiple tasks, and adaptability to a fast-paced environment.