Guest Services Event Staff | Part-Time | Ford Park Entertainment Complex

Spectra; Beaumont (TX); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a dynamic team at a leading venue management company, where you will be pivotal in enhancing the guest experience. As part of the Guest Services Team, you will engage with fans, ensuring their safety and satisfaction while creating unforgettable memories. This role offers the chance to work in a vibrant environment, assisting guests with directions, ticketing, and more. With flexible hours and a focus on teamwork, this position is perfect for those who enjoy working with people and thrive in fast-paced settings. If you are passionate about hospitality and making a difference, this opportunity is for you.

Benefits

401(k) Savings Plan

401(k) Matching

Qualifications

• Experience in hospitality or entertainment is preferred.
• Ability to maintain a positive attitude in difficult situations.

Responsibilities

• Prepare assigned section for guests and ensure safety.
• Welcome fans with a smile and assist with ticket scanning.
• Respond promptly to guest concerns and enforce policies.

Skills

Customer Service

Hospitality Experience

Problem Solving

Communication Skills

Attention to Detail

Education

High School Diploma

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

As a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the complex. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere.

This role pays an hourly rate of $10.50-$14.00.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until August 8, 2025.

Responsibilities

• Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor
• When gates open, welcome our fans with a great smile and helpful attitude
• Scan event tickets ensuring that the proper ticket is being used to gain entry
• Assist fans in locating their ticketed seats
• Being alert and proactive to potential hazards and reporting incidents when they occur
• Monitor your assigned area for issues and opportunities to make lasting memories for our fans
• Respond to all guest concerns/complaints promptly and in a professional manner
• Assist guests in ADA accessible seating sections
• Enforce all building policies and procedures to ensure a safe environment for all guests
• Manage the foot traffic flow of large crowds
• Check identification of guests to verify age requirements for purchase of alcohol
• Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency

Qualifications

• Experience in a hospitality or entertainment environment is preferred
• You must love working with and helping people
• Ability to stand for long periods of time
• You must be able to maintain a positive attitude while handling difficult situations
• Flexible schedule:. Weekend availability is needed

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens ourpeople, improves ourservice, and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.