Guest Services Director: Elevate Care Experience & Team Impact

Genesiscareers; Northern (KY); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Variable pay

Education discounts

Mental health support

Employee Foundation

Health & welfare

Virtual health care

On-Demand Pay

Pet Insurance

Term life insurance

Whole life insurance

Short-term Disability

Hospital Indemnity

Personal Accident

Critical Illness

Cancer Coverage

Job summary

Genesiscareers is seeking a Guest Services Director in Kentucky to lead Customer Service, Recreation, and related services in a long-term care setting. You will coach staff, manage surveys, and design a weekly guest services program tailored to residents’ needs and goals.

The role also involves building a robust volunteer program, supervising recreation and front-desk staff, and ensuring compassionate, high-quality service for patients and families.

Qualifications

• Bachelor degree or higher preferred.
• Two years full-time experience in customer service/hospitality preferred.

Responsibilities

• Oversee Customer Service, Recreation, Gift Shop and Salon Services as applicable.
• Train and coach nursing center staff to maintain high customer service.
• Manage the customer satisfaction survey process and monitor scores and response rates.
• Provide a meaningful Guest Services program weekly based on customer needs, interests and goals.
• Establish and maintain an effective volunteer program with recruitment, screening, orientation, training, supervision and recognition.
• Supervise Guest Services staff including Recreation staff and receptionists.

Skills

Customer service

Hospitality

Education

Bachelor degree or higher

Job description

Genesiscareers is seeking a Guest Services Director in Kentucky to lead Customer Service, Recreation, and related services in a long-term care setting. You will coach staff, manage surveys, and design a weekly guest services program tailored to residents’ needs and goals.

The role also involves building a robust volunteer program, supervising recreation and front-desk staff, and ensuring compassionate, high-quality service for patients and families.