Guest Services Director: Patient Experience & Recreation

Genesis Administrative Services LLC; Sissonville (WV); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Variable compensation plans

Tuition discounts

Employee Assistance Program (EAP)

Employee Foundation support

Health, Dental, Vision, Life insurance

401K

Paid Time Off

On-Demand Pay

Pet Insurance

Short-term Disability

Hospital Indemnity

Personal Accident

Critical Illness

Cancer Coverage

Job summary

Genesis Administrative Services LLC is seeking a Guest Services Director to lead Customer Service, Recreation, and related services in a nursing center environment. You will ensure compassionate, high-quality service for patients and families and oversee staff and volunteers.

The role requires a bachelor’s degree (or higher) and prior experience in customer service or hospitality. Compensation includes a comprehensive benefits package and an on-site work setting.

Qualifications

• Bachelor's degree or higher preferred.
• Two years full-time experience in customer service/hospitality preferred.

Responsibilities

• Train nursing center staff to maintain high customer service.
• Manage the customer satisfaction survey process and the nursing center's scores.
• Provide a Guest Services program with weekly activities based on resident needs and goals.
• Establish and maintain a volunteer program through recruitment, screening, training, and recognition.
• Supervise Guest Services staff including Recreation staff and receptionists.

Skills

Customer service

Hospitality

Staff training

Volunteer program management

Education

Bachelor's degree or higher

Job description

Genesis Administrative Services LLC is seeking a Guest Services Director to lead Customer Service, Recreation, and related services in a nursing center environment. You will ensure compassionate, high-quality service for patients and families and oversee staff and volunteers.

The role requires a bachelor’s degree (or higher) and prior experience in customer service or hospitality. Compensation includes a comprehensive benefits package and an on-site work setting.