Guest Experience Director

Genesis HealthCare; Sissonville (WV); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Variable pay

Education discounts

Employee Assistance Program

Company 401K

Health benefits

On-demand pay

Pet insurance

Short-term disability

Hospital indemnity

Job summary

Genesiscareers is seeking a Guest Services Coordinator for our nursing center in Sissonville, WV. This role emphasizes staff training, managing the guest services program, and delivering high-quality patient-centered activities with a Monday–Friday schedule.

You will supervise Guest Services and Recreation staff, coordinate volunteer programs, and monitor patient satisfaction surveys to support exceptional service in our community.

Qualifications

• Bachelor degree or higher preferred.
• Two (2) years full-time experience in customer service/hospitality preferred.

Responsibilities

• Train and coach nursing center staff so they maintain the highest level of customer service.
• Manage the customer satisfaction survey process within the nursing center.
• Provide a meaningful Guest Services program for all patients/residents weekly based on needs and goals.
• Establish and maintain an effective volunteer program through recruitment, screening, and training.
• Supervise Guest Services staff, including Recreation staff and receptionists.

Skills

Customer service

Hospitality

Education

Bachelor degree or higher

Job description

Genesiscareers is seeking a Guest Services Coordinator for our nursing center in Sissonville, WV. This role emphasizes staff training, managing the guest services program, and delivering high-quality patient-centered activities with a Monday–Friday schedule.

You will supervise Guest Services and Recreation staff, coordinate volunteer programs, and monitor patient satisfaction surveys to support exceptional service in our community.