Resident Services Director

Portside at Grande Dunes; Myrtle Beach (SC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

PTO and Holiday Pay

Daily pay

401K with employer match

Disability

Referral Bonuses

Tuition Reimbursement

Employee Assistance Program

Job summary

Portside at Grande Dunes is seeking a Resident Services Director to coordinate independent living support and supervise staff. You will work with the Executive Director to hire, train, and oversee programs while coordinating outside care providers and supporting resident transitions into the community.

The role emphasizes empathy, operational excellence, and proactive communication with residents, families, and health care partners within a senior living environment.

Qualifications

• Bachelor’s degree from a four-year college or university with 1–2 years related experience or training.
• Experience in senior living or related senior services is preferred.
• Be in good physical health and able to perform lifting requirements.

Responsibilities

• In consultation with the Executive Director, hires, trains, disciplines, and terminates departmental associates per policy.
• Develops, oversees, markets, and coordinates community resident services programs.
• Implements orientation programs for new associates in collaboration with the Executive Director.
• Monitors and oversees outside care providers working at the community.
• Meets prospective residents prior to move-in to assist with transition and psychosocial needs.
• Coordinates new resident orientation and socialization activities.
• Conducts family conferences to determine required support services.
• Responds to emergencies and alerts medical help when necessary.
• Addresses resident concerns and incident reports promptly.
• Maintains regular communication with health care providers about resident needs.
• Prepares and monitors annual budget and maintains a positive community image.

Skills

Bachelor’s Degree

Experience in senior living

Lift 40 pounds

Drug testing & background check

Good physical health

Education

Bachelor’s Degree

Job description

At Portside at Grande Dunes, we are dedicated to enriching the lives of our residents through compassionate care and unwavering support. We are seeking individuals who share our commitment to creating exceptional living experiences and who are eager to contribute to a supportive, family-like atmosphere. When you join Portside at Grande Dunes, you become an integral part of a team that values making a positive difference every single day. If you are driven by empathy and excellence, we invite you to bring your talents to our welcoming community.

Full-time benefits include:

• PTO (Paid Time Off) and Holiday Pay: Take advantage of paid time off to maintain a healthy work-life balance.
• Daily pay: Get paid daily, providing you with financial flexibility and control over your earnings.
• 401K with employer match: Plan for your financial future with our 401k program.
• Short and long-term disability: Financial security while you recover from an injury that puts you out of work
• Referral Bonuses: Refer qualified candidates and earn rewards
• Tuition Reimbursement: Invest in your education with our support
• Employee Assistance Program: C onnecting our employees with resources for handling personal challenges

Summary of Duties of the Resident Services Director

The Resident Services Director assists Independent Living Residents in identifying appropriate resources in maintaining their highest level of independence and satisfaction to include problem solving for health, social, and emotional needs and coordinating support services. The Resident Services Director may be required to supervise other staff positions.

Essential Functions of the Resident Services Director

• In consultation with the Executive Director, hires, trains, disciplines, and terminates any departmental associates in accordance with company policies.
• Develops, oversees, markets, and coordinates community resident services programs.
• In collaboration with the Executive Director, implements orientation programs for new associates.
• Monitors and oversees any outside care providers working at the community.
• Meets all prospective residents prior to move in to assist with the transition into the community to meet the psycho-social needs of the resident.
• Coordinates new resident orientation processes to ensure a smooth transition and appropriate socialization activities are planned for each new resident.
• Conducts family conferences to determine the amount of support services required to meet the resident’s needs.
• Responds to emergencies, assesses situation, and alerts medical help when necessary.
• Addresses and follows-up on all resident concerns, incidents, and accident reports in a timely manner.
• Contacts family members during times of emergency and other concern issues.
• Communicates on a regular basis with health care providers to monitor and assess health conditions, safety issues, and the needs of all residents.
• Communicates with other associate members concerning resident changes and building operation issues.
• Reports any suspected or witnessed instances of verbal, mental, or physical abuse to Executive Director.
• Attends Care Conferences, as requested by residents/family members for residents in rehab/nursing centers to assist with transition back to the community.
• Serves as the community’s resource for Aging Services and provides education of the aging process to associates as well as the residents and family members.
• Prepares and monitors compliance with annual budget.
• Develops and maintains a positive image with local community. Attends all area social services agency meetings and events and will also attend social and civic affairs representing the community.

Non-Essential Functions of the Resident Services Director

• Participates in and supports the resident-centered activities program.
• Demonstrates the ability to function as a team member in sharing responsibilities for the administration of resident services responsibilities in cooperation with all members of the team.
• Keeps the Executive Director and Wellness Director informed of all changes in resident's health or wellbeing of the residents of the community.
• Participates in all associate meetings and attends other meetings as required.
• Demonstrates an appreciation of the heritage, values and wisdom of the residents, and an understanding of the aging process.
• Performs other duties as assigned by Executive Director.

Knowledge, Skills, Abilities, and Experience

• Bachelor’s Degree from a four-year college or university; and a minimum of one to two years related experience and/or training; or equivalent combination of education and experience.
• Experience in senior living or related senior services agency, preferred.
• Be in good physical health and free of communicable diseases.
• Lifting, bending, and pushing medication cart about residence is required; Must be able to lift 40 pounds.
• Completion of drug testing and criminal background check upon hire and upon request of supervisor.

There is no greater way to elevate your career than by contributing your passion and skill to a senior living community. Grace Management, Inc. is committed to helping nurture a sense of belonging by helping you grow professionally. The quality of our communities is determined by the quality of our employees.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.