Guest Services Desk Agent PBX — Flexible Hours

Ameristar Casino Resort Spa St. Charles; Saint Charles (MO); On-site; USD 38,000 - 55,000; Full time

Job summary

Ameristar Casino Resort Spa St. Charles is seeking a guest services professional to build constructive relationships, uphold AAA Four Diamond standards, and coordinate daily with Housekeeping, Facilities and Player Development.

The role requires excellent interpersonal and organizational skills, strong guest service abilities, and the flexibility to work evenings, weekends, and holidays while maintaining professional appearance and integrity.

Qualifications

• Preferable 1–3 years experience in a guest service based environment (years of experience vary by position).
• Must have excellent interpersonal skills
• Must have excellent organizational skills
• Strong guest service skills

Responsibilities

• Build constructive relationships using diplomacy and tact, even in high-tension situations.
• Follow AAA Four Diamond guest service requirements and standards.
• Collaborate daily with Housekeeping, Facilities and Player Development.
• Ensure safe use of all computer equipment.
• Assist with department training and communicate training details to staff.
• Adhere to company policies and regulatory procedures.
• Maintain confidentiality of confidential and proprietary information.
• Maintain a professional appearance, demeanor, and integrity.
• Work flexible hours including evenings, weekends, and holidays.
• Manage priorities efficiently to allocate time effectively.

Skills

Diplomacy

Interpersonal skills

Organizational skills

Guest service

Time management

Job description

Ameristar Casino Resort Spa St. Charles is seeking a guest services professional to build constructive relationships, uphold AAA Four Diamond standards, and coordinate daily with Housekeeping, Facilities and Player Development.

The role requires excellent interpersonal and organizational skills, strong guest service abilities, and the flexibility to work evenings, weekends, and holidays while maintaining professional appearance and integrity.