Front Desk PBX Clerk

Ameristar Casino Resort Spa St. Charles; Saint Charles (MO); On-site; USD 38,000 - 55,000; Full time

Job summary

Ameristar Casino Resort Spa St. Charles is seeking a guest services professional to build constructive relationships, uphold AAA Four Diamond standards, and coordinate daily with Housekeeping, Facilities and Player Development.

The role requires excellent interpersonal and organizational skills, strong guest service abilities, and the flexibility to work evenings, weekends, and holidays while maintaining professional appearance and integrity.

Qualifications

• Preferable 1–3 years experience in a guest service based environment (years of experience vary by position).
• Must have excellent interpersonal skills
• Must have excellent organizational skills
• Strong guest service skills

Responsibilities

• Build constructive relationships using diplomacy and tact, even in high-tension situations.
• Follow AAA Four Diamond guest service requirements and standards.
• Collaborate daily with Housekeeping, Facilities and Player Development.
• Ensure safe use of all computer equipment.
• Assist with department training and communicate training details to staff.
• Adhere to company policies and regulatory procedures.
• Maintain confidentiality of confidential and proprietary information.
• Maintain a professional appearance, demeanor, and integrity.
• Work flexible hours including evenings, weekends, and holidays.
• Manage priorities efficiently to allocate time effectively.

Skills

Diplomacy

Interpersonal skills

Organizational skills

Guest service

Time management

Job description

Job Description

• Uses diplomacy and tact to build constructive and effective relationships including during high-tension situations
• AAA Four Diamond guest service requirements and standards.
• Work closely with Housekeeping, Facilities and Player Development on a daily basis.
• Ensure safe and proper use of all computer equipment.
• Conduct and participate in approved and required departmental training; this includes assisting with communication related to training for all hotel team members.
• Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures.
• Must maintain the strictest confidence of any and all confidential and proprietary information disclosed by an Ameristar Casino Resort Spa St. Charles entity or by a guest of Ameristar Casino Resort Spa St. Charles.
• Maintain a high level of professional appearance, demeanor, and integrity.
• Must be able to work flexible hours including evenings, weekends, and holidays.
• Uses time efficiently and effectively to manage priorities.

Qualifications

• Preferable one (1) to three (3) years experience in a guest service based environment (years of experience vary by position).
• Must have excellent interpersonal skills
• Must have excellent organizational skills
• Strong guest service skills

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.