Banquet Service Expert: Dynamic Guest Experience

PENN Entertainment, Inc.

Northern (KY)

Hybrid

USD 26,000 - 38,000

Full time

6 days ago

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Benefits offered by this job

Day-1 benefits

Referral bonus

Bus tickets discount

RTD EcoPass discount

Monthly meal

Staff discounts

License reimbursement

Hotel discounts

Education reimbursement

Career development

Job summary

PENN Entertainment, Inc. is hiring at Ameristar Casino Resort Spa for a guest-focused server role. You will deliver friendly service, assist guests, and help maintain a high-energy casino dining experience.

We value teamwork and attention to detail, with opportunities for growth and comprehensive benefits starting Day 1. The position requires flexibility across evenings and weekends in a dynamic hospitality setting.

Qualifications

High School Diploma preferred with guest service experience.
Must be able to work flexible hours, including evenings, weekends, and holidays.
Excellent communication and friendliness with guests and team members.
Ability to work in a fast-paced, high-energy environment.

Responsibilities

Respond to reasonable guest requests or connect guests with the right team member.
Assure all tables are clean and properly set.
Enforce all liquor laws and regulations.
Maintain quality service standards and cost controls.
Prepare beverages, coffee, and food stations according to the checklist.
Know the menu and answer questions regarding food preparation.
Be familiar with safe handling of cleaning products and equipment.
Complete TIPS training within 45 days of hire.
Serve guests and anticipate their needs following Ameristar/ Penn service standards.