Guest Services & Customer Experience Specialist

Harmons Grocery; Draper, Northern (UT, KY); Hybrid; USD 21,000 - 25,000; Full time

Job summary

Harmons Grocery in Draper, Utah is seeking a friendly guest services associate to ensure customers leave with a positive experience. You will process refunds, answer phones, provide postal services, fill balloon orders, and register Foodie Club Cards, among other tasks, while delivering exceptional service.

Expect responsibilities that include answering queries, balancing tills, and helping customers locate items. A high school diploma or GED is preferred, with strong math and 10-key skills.

Qualifications

• High school diploma or GED preferred; or any combo of education/experience providing the listed skills.
• Basic math and 10-key accuracy for making change.
• Solid communication skills to assist customers and coworkers.

Responsibilities

• Process refunds and handle money with accurate change to balance till at end of shift.
• Answer phones, send/receive faxes, and provide postal services.
• Register Foodie Club Cards and troubleshoot registration issues.
• Sell balloons, UTA passes, movie tickets, etc.
• Assist customers with finding items and answer questions throughout the store.

Skills

Customer service

Cash handling

10-key skills

Basic math

Communication

Adaptability

Education

High school diploma or GED

Job description

Harmons Grocery in Draper, Utah is seeking a friendly guest services associate to ensure customers leave with a positive experience. You will process refunds, answer phones, provide postal services, fill balloon orders, and register Foodie Club Cards, among other tasks, while delivering exceptional service.

Expect responsibilities that include answering queries, balancing tills, and helping customers locate items. A high school diploma or GED is preferred, with strong math and 10-key skills.