Guest Services Coordinator

Hyatt Regency Calgary; Stowe (VT); On-site; USD 30,000 - 40,000; Full time

Job summary

Join Hyatt as a Guest Services Coordinator in beautiful Stowe, Vermont, providing exceptional guest services in a fast-paced environment. This role requires excellent communication skills and a commitment to ensuring a memorable experience for our visitors at the Lodge at Spruce Peak.

Benefits

Paid Time Off

Health Benefits - after 30 days

Winter - Ski Pass to Stowe Mountain Resort

Summer - Golf Membership to Stowe Country Club

Complimentary stays at Hyatt Hotels worldwide

Onsite Fitness Membership

Employee discounts at the Spa & Restaurant Outlets

401(k) Matching

Qualifications

• Prior hotel or hospitality experience preferred.
• Ability to adapt to changing guest needs.
• Solid judgment and ability to resolve conflicts effectively.

Responsibilities

• Manage communication between Lodge guests and the Bell/Valet and Ski Valet operations.
• Ensure customer satisfaction by providing high-caliber service to guests upon arrival and throughout their stay.
• Handle requests related to vehicles and luggage.

Skills

Communication

Customer Service

Organizational Skills

Attention to Detail

Time Management

Education

High school diploma or equivalent

Job description

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Summary

At Spruce Peak we have something special. As the premier Vermont mountain community, we are surrounded by the natural beauty of the Green Mountains. The Lodge and Club are slopeside at Stowe Resort; gorgeous for year-round adventures, escapes, destination weddings, and more. We take pride in our teamwork and high standards. It’s fitting that we are located at the pinnacle of Vermont!

Organization- Spruce Peak

Summary

At Spruce Peak we have something special. As the premier Vermont mountain community, we are surrounded by the natural beauty of the Green Mountains. The Lodge and Club are slopeside at Stowe Resort; gorgeous for year-round adventures, escapes, destination weddings, and more. We take pride in our teamwork and high standards. It’s fitting that we are located at the pinnacle of Vermont!

We are looking for a Guest Services Coordinator to join our team! Our ideal candidate will have excellent communication and guest service skills, work well in a fast-paced environment, and remain professional at all times. The Guest Services Coordinator is responsible for communication between Lodge guests and the Bell/Valet and Ski Valet operations. Located in the lobby, this position involves face-to-face and phone communication with our guests, managing their requests relative to their vehicle, and luggage handling, and using our operating system to access guest information. The Guest Service Coordinator is crucial to ensuring customer satisfaction by offering the highest caliber of service to The Lodge at Spruce Peak guests upon arrival, departure, and throughout the length of their stay.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Perks (vary By Hours Committed)

• Paid Time Off
• Heath Benefits - after 30 days!
• Winter- Ski Pass to Stowe Mountain Resort
• Summer- Golf Membership to Stowe Country Club
• Complimentary and discounted stays at Hyatt Hotels worldwide
• Onsite Fitness Membership
• Employee discounts at the Spa & Restaurant Outlets
• 401(k) Matching
• And much more!
  
  

Learn more about Spruce Peak and everything else we have to offer here!

Besides great pay and benefits the work is interesting, challenging and you’ll have opportunities to grow. Stowe is a great place to put down roots; mountain bike in the summer, ski in the winter, world-class breweries and small farms; a great place to play during your time off or to raise an active family.

Qualifications

• High school diploma or equivalent required.
• Prior hotel or hospitality experience preferred.
• Excellent communication skills.
• Attention to detail.
• Customer service experience.
• Strong organizational and time management discipline.
• Operate effectively in stressful situations.
• Solid judgment and ability to resolve conflicts effectively.
• Ability to multi-task.
• Ability to adapt to changing guest needs.
  
  

We Welcome You

Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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