Guest Services Coordinator- Full time, Float Location, Schedule Varies

Jefferson Health; Washington Township (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

Jefferson Health seeks a Guest Services Coordinator to enhance the patient experience. In this full-time role, you will manage patient concerns and promote teamwork to ensure a positive atmosphere. The position requires strong communication skills and prior customer service experience.

Benefits

Comprehensive health benefits

Paid time off

Educational benefits

Qualifications

• 3 – 5 years of prior customer service experience required.
• Must be organized and able to perform multiple tasks.

Responsibilities

• Acts as the primary visitation representative for hospital patients.
• Manages identified concerns proactively to foster a positive care atmosphere.

Skills

Customer service

Communication

Education

High School graduate or equivalent

Prefer college experience

Job description

Guest Services Coordinator- Full time, Float Location, Schedule Varies

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Guest Services Coordinator- Full time, Float Location, Schedule Varies

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Job Details

The Guest Services Coordinator acts as the primary visitation representative for hospital patients, empathizing with patients and their family. This position is responsible for proactively managing any identified concerns, promoting teamwork, relationship building, and fostering a positive patient care atmosphere.

Job Details

The Guest Services Coordinator acts as the primary visitation representative for hospital patients, empathizing with patients and their family. This position is responsible for proactively managing any identified concerns, promoting teamwork, relationship building, and fostering a positive patient care atmosphere.

Schedule: Shifts can vary from 8am-8pm, weekends included

Campus: Washington Twp but may travel to other campuses as needed

Job Description

Minimum Knowledge, Skills, & Abilities Required:

• Ability to read and communicate in the English language.
• High School graduate or equivalent preferred.
• Prefer college experience or higher education.
• Requires 3 – 5 years of prior customer service experience.
• Coordinator position requires a people-oriented, personable, friendly person who is able to work with everyone.
• Must be organized, able to do multiple tasks, be flexible and able to travel among the hospital sites
  
  

Salary Range

17.00 - 24.63 USD Hourly

Salary Range

$17.00 to $21.67

The actual hiring rate will be determined based on candidate experience, skills and qualifications. This position is not eligible for an annual incentive.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Primary Location Address

435 Hurffville-Cross Keys Rd, Turnersville, New Jersey, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

At Jefferson, we offer a comprehensive total rewards package designed to support the health and well-being of our colleagues and their families. It includes a wide range of benefits including competitive pay, health and retirement benefits, life and disability insurance, paid time off, educational benefits, financial and mental health resources and much more. Our diverse benefits offerings ensure you have the coverage and access to services you need to thrive both personally and professionally.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitals and Health Care

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