Guest Services Coordinator

Thomas Jefferson University & Jefferson Health; Cherry Hill Township (NJ); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare organization is seeking a Guest Services Coordinator in Cherry Hill, NJ. This role involves managing patient visitation and concerns, fostering teamwork, and ensuring a welcoming atmosphere for patients and their families. The ideal candidate will have strong customer service skills and a friendly demeanor, with the ability to multitask and adapt in a dynamic environment.

Qualifications

• 3 - 5 years of prior customer service experience required.
• People-oriented, personable, and friendly individual needed.
• Must be organized and able to multitask.

Responsibilities

• Act as the primary visitation representative for hospital patients.
• Manage concerns and promote a positive patient care atmosphere.
• Assist with visitors, surgical patients, and outpatients.

Skills

Customer Service

Communication

Organization

Flexibility

Education

High School Graduate or Equivalent

College Experience or Higher Education

Job description

Job Details

Onsite: Cherry Hill, NJ

Schedule: 5a-9a Monday to Friday, covering the lobby to assist with visitors, surgical patients, and outpatients.

General Summary:

The Guest Services Coordinator acts as the primary visitation representative for hospital patients, empathizing with patients and their families. This position is responsible for proactively managing any concerns, promoting teamwork, relationship building, and fostering a positive patient care atmosphere.

Job Description

Minimum Knowledge, Skills, & Abilities Required:

• Ability to read and communicate in the English language.
• High School graduate or equivalent preferred.
• Prefer college experience or higher education.
• Requires 3 - 5 years of prior customer service experience.
• The coordinator position requires a people-oriented, personable, friendly individual who is able to work with everyone.
• Must be organized, able to do multiple tasks, be flexible, and able to travel among hospital sites.

Work Shift

Day shift (United States of America)

Worker Sub Type

Regular

Primary Location Address

2201 Chapel Ave West & Cooper Landing Rd, Cherry Hill, New Jersey, United States of America