Guest Services Coordinator Remote

HB Travels; Durango (CO); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Training

Ongoing team support

Industry development opportunities

Job summary

HB Travels is seeking a Guest Services Coordinator to support customers before and during their travel experiences. You will handle guest inquiries, coordinate reservations, and provide timely updates to ensure a seamless journey.

The role emphasizes clear communication, service coordination, and helping clients feel informed and supported. Remote work is offered with flexible scheduling and ongoing team support to foster growth in travel hospitality.

Qualifications

• Experience delivering excellent customer service.
• Strong verbal and written communication.
• Interest in hospitality and travel.

Responsibilities

• Respond to guest inquiries.
• Assist with accommodations and reservation questions.
• Research available travel services.
• Communicate reservation details.
• Provide confirmations and updates.
• Assist with customer requests.
• Maintain accurate documentation.
• Follow up as necessary.

Skills

Customer service

Communication

Attention to detail

Organization

Computer proficiency

Job description

We are looking for a Guest Services Coordinator to assist customers before and during their travel experiences.

This role focuses on customer communication, reservation support, service coordination, and helping clients feel informed and supported.

Responsibilities

• Respond to guest inquiries
• Assist with accommodations and reservation questions
• Research available travel services
• Communicate reservation details
• Provide confirmations and updates
• Assist with customer requests
• Maintain accurate documentation
• Follow up as necessary

Qualifications

Strong customer service skills, professional communication, attention to detail, organization, computer proficiency, and an interest in hospitality and travel.

What We Offer

Remote work, flexible scheduling, training, ongoing team support, and industry development opportunities.