Guest Services Coordinator

Polo Ralph Lauren; New York (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

Polo Ralph Lauren is looking for a Part-time Retail Support Associate in New York City. This entry-level role involves providing excellent customer service, maintaining store operations, and supporting various departments. The ideal candidate will have retail experience, strong communication skills, and a passion for the Ralph Lauren brand.

Qualifications

• Minimum 2 years of retail operations experience in customer service roles.
• Proficiency in Microsoft Office Suite.
• Ability to lift approximately 20 lbs.

Responsibilities

• Provide exemplary customer support and manage store operations.
• Coordinate with Accounts Payable for invoice approvals.
• Assist with inventory preparation and compliance with company standards.

Skills

Customer Service

Time Management

Communication

Team Collaboration

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

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Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing, and distribution of premium lifestyle products across five categories: apparel, accessories, home, fragrances, and hospitality. For over 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding range of products, brands, and international markets. The company's brand portfolio includes Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, making it one of the world's most recognized families of consumer brands.

At Ralph Lauren, we aim to unite and inspire our community—both within the company and in the markets we serve—by amplifying diverse voices and perspectives to foster a culture of belonging, inclusion, and fairness for all. We promote inclusion through Talent, Education & Communication, Employee Groups, and Celebration.

The role involves providing exemplary customer support by maintaining efficient store operations, including Shipping/Receiving, Stock Room, Cash Office, and administrative duties.

• Maintain supplies for office, facilities, and grooming products for associates.
• Coordinate with Accounts Payable to ensure timely and correct invoice approvals.
• Support shrink reduction initiatives by understanding and applying company regulations on shrinkage control and reporting violations.
• Manage the accessories repair service process via external vendors.
• Oversee engraving and embossing services.
• Assist with inventory preparation and execution.
• Evaluate store processes to improve efficiency and effectiveness, providing suggestions when appropriate.
• Ensure merchandise handling complies with company standards and regulations.
• Read and execute transfer, shipping, alteration documents, and other support-related paperwork accurately.
• Manage Cash Office processes to ensure POS audit compliance.
• Control and replenish supplies as directed by management.
• Show passion and respect for the product.
• Maintain a positive demeanor, professional presentation, and etiquette, demonstrating integrity, honesty, and respect for others.

Salary range: $16.50 - $21.43 hourly

Experience, Skills & Knowledge

• Minimum 2 years of retail operations experience in support, customer service, or sales roles.
• Proficiency in Microsoft Word, Excel, Outlook, PowerPoint; ability to learn new systems quickly.
• Strong time management skills with multitasking and prioritization abilities.
• Passion for the Ralph Lauren brand and career growth within the company.
• Collaborative team player willing to support all departments.
• Excellent communication and interpersonal skills.
• Ability to stand, walk, and lift approximately 20 lbs; capable of supporting stock handling tasks.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Management and Manufacturing

Industries

• Retail Apparel and Fashion

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