Guest Services Coordinator

Woodlake Trails; New Jersey; On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic organization as a Guest Services Coordinator, where you will be the welcoming face of the resort! This role involves managing guest interactions, performing essential administrative tasks, and ensuring a smooth operational flow. You'll work closely with the Resort Manager and be part of a team that values your contributions. This innovative firm offers a supportive work environment with opportunities for growth and learning. If you are passionate about customer service and thrive in a collaborative setting, this is the perfect opportunity for you!

Benefits

Paid sick leave

Online access to personal information

Participation in SunRewards program

Team Member Perks & Benefits Program

Access to online learning modules

Seasonal Now & Later Bonus

Vacation RV site rent discounts

Qualifications

• Experience in RV resort office or hotel front desk is a plus.
• Intermediate computer skills required, especially with Microsoft Office.

Responsibilities

• Greet guests and manage check-ins and check-outs.
• Perform administrative tasks like answering phones and filing.
• Maintain resort records and assist with marketing materials.

Skills

Excellent telephone skills

Good problem-solving skills

Professional appearance

Intermediate computer proficiency

Education

Valid driver’s license

Tools

Microsoft Office Suite

Job description

Are you a customer service all-star who is looking for a dynamic and growing organization that will both challenge and reward you? Join our team at Sun RV Resorts and embark on an exciting new opportunity! We are looking for a Guest Services Coordinator to cover routine office/clerical responsibilities for one of our resorts. You will also serve as the face of the resort as you interact with current and prospective guests and residents who come to the office with questions and concerns. Apply online today and take your first steps down a rewarding new career path!

OVERVIEW

Guest Services Coordinators handle the routine office work and administrative responsibilities of the resort, working closely with the Resort Manager and other team members.

JOB DUTIES

1. Greet and establish rapport with guests. Field resort comments, suggestions, and complaints to the Resort Manager.
2. Check guests in and out for their reservations.
3. Perform general administrative duties such as answering phones, typing, copying, faxing, and filing.
4. Collect and post security deposits, rent, or funds for other services.
5. Complete and maintain resort records, reports, and files.
6. Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
7. Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
8. Assist with the preparation of marketing materials.
9. Other duties as assigned.

REQUIREMENTS

1. Valid driver’s license
2. Excellent telephone skills
3. Good problem-solving skills
4. Professional appearance
5. Intermediate computer proficiency, with ability to use Microsoft Office Suite, email and internet
6. RV resort office or hotel front desk experience, a plus

PERKS & BENEFITS

At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with an award-winning work environment and awesome perks!

• Paid sick leave
• Online access to view and update personal information, review paystubs, annual W2s, and more
• Participation in company-wide SunRewards program
• Team Member Perks & Benefits Program with hundreds of discounts on things like mobile phone service, travel, retail, and more
• Access to hundreds of online learning modules via Sun University
• Seasonal Now & Later Bonus
• Vacation RV site rent discounts at Sun Outdoors locations nationwide

At Sun, we recognize that diversity fosters innovation. Apply now to join a company with an inclusive environment where you can be yourself and thrive!

ACCESSIBILITY ASSISTANCE

If you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN-4343. Alternatively, an email may be sent to [e-mail]. "Applicant Accommodation" should be included in the subject line of the email.

Please note that this phone number and email address are only for those individuals who would like to request an accommodation to apply for a job.