Guest Services Coordinator

Davis Center for Portfolio Management - University of Dayton; Dayton (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

The University of Dayton is seeking a Guest Services Coordinator to manage front desk operations at the UD Arena. Responsibilities include providing administrative support, managing visitor traffic, and assisting with ticketing. The ideal candidate will have a strong background in customer service, professionalism, and effective communication skills.

Qualifications

• 2 years successful experience as a receptionist/secretary.
• Expertise in word processing and spreadsheet programs.

Responsibilities

• Serve as reception and provide administrative support.
• Regulate visitor traffic and handle inquiries for UD Arena.

Skills

Communication

Professionalism

Problem Solving

Organizational Skills

Education

High school diploma

College degree or coursework in business

Job description

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Apply now Job No: 502887

Work Type: Staff Full Time (1500 hours or greater)

Location: Dayton, OH

Category: University Staff

Department: UD Arena - 500200

Pay Grade: 7 - Non Exempt

Advertised: May 28, 2025

Applications close: Open until filled

Position Summary: This position serves as a receptionist and general administrative support for the facility's administrative work area, including serving as the primary point of access to the UD Arena. This position is responsible for regulation of visitor traffic, mail distribution, providing information and direction in person and over the telephone in response to inquiries concerning events at UD Arena, rentals, or other general information. This position provides human resource and budget support by coordinating the reimbursement of petty cash to UD Arena employees while maintaining proper documentation on expense reports for Bursar's office and coordinating personnel action forms (PAF's)for all UD Arena part time staff, which includes completing hiring paperwork, keeping accurate records of new hires and resignations, time clocks, student employment, and other administrative activities for part time employment. Additionally, this position provides general administrative support for the marketing, operations, and sales staff in the Arena including: repair orders on office equipment, printing services, route and distribute incoming UPS, FedEx deliveries and making sure all outgoing overnight packages are labeled and coded to correct accounts including packages for the Equipment Room. This position also administratively facilitates security control procedures such as issuing identification badges and/or passes to visitors; providing card reader access to employees and coaches for access to the Arena. Additionally, the position will assist the ticket office with basic ticket support (printing tickets, customer payments, mobile device help, etc.). Minimum Qualifications:

• High school diploma
• 2 years successful experience as a receptionist/secretary demonstrating composure and professionalism in difficult situations within a fast paced, high stressed, and challenging environment
• Ability to work independently and to interact pleasantly and professionally with customers, peers, and employees and communicate effectively and clearly
• Proven ability to operate and manage the demands of a multi-line telephone in a professional and effective manner
• Expertise in computer software: word processing and spreadsheet programs, operate general office machinery and possess a willingness to learn software and hardware operations in areas inexperienced
• Ability to work nights and weekends, as needed
  
  

Preferred Qualifications

While not everyone may possess all of the preferred qualifications, the ideal candidate will bring many of the following:

• College degree or successful completion of some college/post secondary coursework in business related programs
• Work experience in a fast paced, energetic environment along side professional, non professional staff
• Knowledge of administrative processes and procedures at the University of Dayton
• Basic ticketing background or knowledge
  
  

Special Instructions To Applicants

To apply please submit a cover letter addressing each minimum qualification and any applicable preferred qualifications that you meet.

Applicants must be currently authorized to work in the United States on a full-time basis. The University does not provide work visa sponsorship for this position.

Closing Statement

Informed by its Catholic and Marianist mission, the University is committed to the principles of diversity, equity, and inclusion. Informed by this commitment, we seek to increase diversity, achieve equitable outcomes, and model inclusion across our campus community. As an Affirmative Action and Equal Opportunity Employer, we will not discriminate against minorities, women, protected veterans, individuals with disabilities, or on the basis of age, race, color, national origin, religion, sex, sexual orientation or gender identity.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Investment Management

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