Guest Services Coordinator

The Houstonian Hotel, Club & Spa; Houston (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel and spa in Houston is seeking a Guest Services Coordinator to ensure guest satisfaction and maintain spa standards. This role involves scheduling services, greeting guests, and promoting spa offerings while adhering to policies. Flexibility in shifts is required, including weekends and holidays.

Qualifications

• Prior experience in a spa or customer service environment preferred.
• Ability to handle pressure professionally and work flexible hours.

Responsibilities

• Greet guests, verify schedules, and orient them to spa facilities.
• Promote and sell spa services and retail items.
• Assist in maintaining cleanliness and organization of the spa areas.

Skills

Fluent English

Customer Service

Professional Appearance

Education

TABC Certification

Tools

Microsoft Word

Microsoft Excel

Job description

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Job Overview

The Guest Services Coordinator is responsible for scheduling spa services, greeting guests, and ensuring their satisfaction according to The Spa's standards. The role focuses on guest satisfaction, maintaining spa standards, and profit maximization.

Responsibilities

• Adhere to all policies and procedures.
• Perform guest activities professionally, maintaining a commitment to guest satisfaction.
• Work cooperatively with management and staff to maximize guest satisfaction and profits.
• Maintain a positive attitude and professional appearance.
• Report safety hazards and maintenance issues.
• Assist in maintaining cleanliness and organization of the spa areas.
• Promote and sell spa services and retail items.
• Greet guests, verify schedules, and orient them to spa facilities.
• Support other departments as needed and attend training sessions.
• Follow all safety procedures and maintain confidentiality.

Work Schedule

• The spa operates 12-16 hours daily, 7 days a week. Flexibility in shifts is required.
• Work hours may vary based on business needs, including weekends and holidays.

Qualifications

• Fluent English speaker.
• Required TABC certification.
• Proficiency in Microsoft Word and Excel; ability to learn spa software.
• Prior experience in a spa or customer service environment is preferred.
• Professional appearance and demeanor.
• Ability to handle pressure professionally and work flexible hours.

Physical & Safety Requirements

• Ability to walk, stand, and bend for long periods.
• Ability to lift up to 20 lbs.
• Normal hearing and vision capabilities.
• Attend safety training and follow safety protocols.

Spa Philosophy

Join a team dedicated to providing excellent service, with flexibility for weekends, holidays, and irregular hours. Embrace a proactive attitude and a commitment to guest satisfaction.

The Houstonian Hotel, Club & Spa is an Equal Opportunity Employer, promoting diversity and inclusion in the workplace.