Guest Services Coordinator

Furnished Quarters; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Furnished Quarters is seeking a Guest Services Coordinator in New York to ensure exceptional guest experiences. This in-person role requires strong organizational and communication skills to manage workflows and address guest needs effectively in a fast-paced hospitality environment.

Benefits

Collaborative team environment

Commitment to service excellence

Qualifications

• 3–5 years of experience in guest services or hospitality operations.
• Proficiency in Microsoft 365 including Excel, Outlook, Word, Teams.
• Familiarity with CRM/property management systems.

Responsibilities

• Manage the Guest Services shared inbox and case assignments in Salesforce.
• Coordinate pre-arrival steps like document uploads and inspections.
• Prepare and send guest notices and manage service requests.

Skills

Communication

Organizational Skills

Problem Solving

Education

Bachelor's degree in hospitality, business, or a related field

Tools

Microsoft 365

Salesforce

Job description

Guest Services Coordinator
Location: New York, NY (In-Person)
Schedule: Monday–Friday, 9:00 AM – 5:30 PM EST

About Furnished Quarters
Furnished Quarters is one of the largest independently owned providers of temporary furnished apartments, serving clients at the intersection of hospitality, real estate, and design. With over 25 years of experience and a commitment to care, collaboration, and community, we deliver elevated stays with a deeply human touch. As a certified LGBTQ+ diverse-owned company, we are proud to create a workplace where individuality, respect, and growth are celebrated.

The Opportunity
We’re looking for a highly organized, detail-oriented Guest Services Coordinator to support the delivery of exceptional experiences to our guests. This role is key to ensuring all guest needs are addressed smoothly behind the scenes by managing internal communications, workflows, and pre-arrival preparation. You'll collaborate with Guest Service Specialists, operations, vendors, and building teams to ensure no detail is overlooked and every guest feels prioritized.

This is an excellent opportunity for someone who enjoys being the hub of a fast-moving team, thrives on operational precision, and finds satisfaction in helping others shine.

What You’ll Do

• Manage the Guest Services shared inbox and assign cases in Salesforce for efficient follow-up

• Coordinate pre-arrival steps including document uploads, inspection form tracking, and custom instructions

• Monitor and escalate open or aging guest cases to ensure timely resolution

• Track VIP and Key Account arrivals and support a seamless guest experience

• Prepare and send guest notices (housekeeping reminders, violation notices, permission to enter, etc.)

• Assist with light guest call overflow and route voicemails appropriately

• Support coordination with vendors, operations, and field teams for in-house service requests

• Maintain daily presence in the New York office and participate in a rotating on-call program

What You Bring

• A bachelor’s degree in hospitality, business, or a related field (required)

• 3–5 years of experience in guest services, hospitality operations, or a coordination-heavy role

• Proficiency in Microsoft 365 (Excel, Outlook, Word, Teams)

• Familiarity with Salesforce, Oscar, or other CRM/property management systems

• Exceptional written and verbal communication skills

• A proactive, composed, and solutions-oriented mindset—especially under pressure

• A passion for making processes better and ensuring no task slips through the cracks

Additional Details

• This is a full-time, in-person role in our New York office

• On-call participation is required, including some evenings and weekends

• The role requires sitting, standing, walking, and using a computer for extended periods, with or without reasonable accommodation

Compensation
Hourly rate based on experience. Please include your desired hourly rate in your application.

Why Join Us
You’ll be part of a close-knit team in a company that values your voice, encourages collaboration, and is committed to service excellence—both for our guests and our employees.

Furnished Quarters is an Equal Opportunity Employer. We are committed to building an inclusive environment for all employees regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.