Guest Services Coordinator

HTSS, Inc.; Allentown (Lehigh County); On-site; USD 21,000 - 29,000; Full time

Job summary

HTSS, Inc. in Allentown, PA is seeking a Guest Services Coordinator to manage visitor access in a pharmaceutical facility.

The role supports daily operations by creating visitor badges, verifying health screenings, escorting guests, and enforcing safety and cGMP requirements. You'll coordinate meeting room reservations and maintain clean, organized spaces while communicating gowning, PPE protocols, and safety guidelines.

Qualifications

• High school diploma or equivalent.
• 1-2 years of experience in customer service, hospitality, security, or coordination.
• Pharmaceutical, biotech, or medical device experience preferred.
• Strong communication and organizational skills.
• Basic understanding of facility security and cGMP requirements.
• Comfortable standing and walking for extended periods.
• Ability to occasionally lift up to 25 lbs.

Responsibilities

• Create and manage visitor badges and access logs.
• Verify visitor information and required health screenings.
• Escort visitors throughout designated facility areas.
• Communicate and enforce gowning, PPE, safety, and cGMP requirements.
• Monitor visitor access and report safety or compliance concerns.
• Coordinate meeting room reservations, catering, and room setup.
• Maintain clean and organized meeting spaces.

Skills

Customer service

Communication

Organizational skills

Hospitality

Security awareness

Education

High School Diploma

Job description

Guest Services Coordinator, Allentown PA Mon-Fri 7:30am-4:00pm $18.00/hr Create and manage visitor badges and access logs. Verify visitor information and required health screenings. Escort visitors throughout designated facility areas. Communicate and enforce gowning, PPE, safety, and cGMP requirements. Monitor visitor access and report safety or compliance concerns. Coordinate meeting room reservations, catering, and room setup. Maintain clean and organized meeting spaces.

Requirements:

High school diploma or equivalent. 1-2 years of experience in customer service, hospitality, security, or coordination. Pharmaceutical, biotech, or medical device experience preferred. Strong communication and organizational skills. Basic understanding of facility security and cGMP requirements. Comfortable standing and walking for extended periods. Ability to occasionally lift up to 25 lbs.

Work Environment:

Professional pharmaceutical/manufacturing facility. This position requires frequent walking and standing while escorting visitors and supporting facility operations.