Event Concierge — Elevate Banquets & Guest Experience

Renaissance-Ross-Bridge-Resort-; Birmingham (AL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Hotel discounts

F&B discounts

Golf discounts

Retail discounts

Tuition reimbursement

Worldwide travel discounts

Job summary

Renaissance Birmingham Ross Bridge Golf Resort and Spa is seeking an Event Banquet Concierge to be the central contact during events. You will anticipate needs, coordinate with event teams, and ensure guest satisfaction from start to finish.

The role involves promoting in-house facilities, assisting with BEOs, and supporting setup tasks to deliver memorable experiences across weddings, corporate meetings, and celebrations.

Qualifications

• Confident communicating with guests and team members.
• Comfortable multitasking in a fast-paced environment.
• Proactive and able to anticipate guest needs.
• A strong problem-solver who can think quickly on their feet.
• Passionate about hospitality and creating memorable guest experiences.

Responsibilities

• Promote in-house facilities and understand hotel amenities and hours to assist guests.
• Confer with the Host/Hostess to ensure all event specifications are met for a seamless experience.
• Familiarize with each group, including contact person, meeting agenda, and requirements for personalized service.
• Assist the Director of Event Operations and Event Services Manager with last-minute changes or requests.
• Review the Banquet Event Order (BEO) with guests, discussing event times, locations, attendance, and details.
• Attend BEO Meetings to stay informed and prepared for upcoming events.
• Be available to handle various event setup tasks, such as arranging easels, signs, registration tables.
• Issue and follow up on Work Orders to ensure timely maintenance and service requests.
• Report gratuities by company guidelines and federal regulations.

Skills

Guest communication

Multitasking

Proactive mindset

Problem solving

Hospitality passion

Job description

Renaissance Birmingham Ross Bridge Golf Resort and Spa is seeking an Event Banquet Concierge to be the central contact during events. You will anticipate needs, coordinate with event teams, and ensure guest satisfaction from start to finish.

The role involves promoting in-house facilities, assisting with BEOs, and supporting setup tasks to deliver memorable experiences across weddings, corporate meetings, and celebrations.