Front Desk Agent, Full Time

Millennium & Copthorne Hotels; Scottsdale (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Company-paid Life and AD & D Insurance

Short-Term and Long-Term Disability

401(k) Retirement Plan with Company匹</

Paid Time Off & Paid Holidays

Hotel Room Discounts across our global

Employee Assistance Program (EAP)

Job summary

The McCormick Scottsdale, part of Millennium Hotels & Resorts, is seeking a frontline hospitality professional to greet guests, manage check-ins and check-outs, and assist with inquiries to ensure a memorable stay.

You will coordinate with housekeeping and other teams, handle reservations and payments, and resolve issues with a focus on guest satisfaction in a fast-paced environment.

Qualifications

• Passion for hospitality and delivering exceptional service.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Solutions-oriented mindset with attention to detail.
• Flexibility to work varied schedules, including evenings, weekends, and holidays.
• High school diploma or equivalent required.

Responsibilities

• Greet guests in a friendly, professional manner and provide exceptional customer service throughout their stay.
• Perform guest check-ins and check-outs efficiently while verifying reservations, identification, and payment methods.
• Answer phone calls, emails, and guest inquiries regarding hotel services, amenities, rates, and local attractions.
• Process room reservations, modifications, cancellations, and special requests accurately in the property management system.
• Handle guest complaints and service issues promptly, escalating concerns when necessary to ensure guest satisfaction.
• Maintain accurate guest records, billing information, and daily financial transactions.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest rooms and services meet hotel standards.
• Monitor room availability and assist with upselling room types, packages, and hotel services when appropriate.
• Balance cash drawers, prepare reports, and follow hotel policies regarding security and guest confidentiality.
• Support overall hotel operations by assisting guests with directions, transportation arrangements, and other hospitality needs.

Skills

Passion for Hospitality

Communication Skills

Fast-Paced Environment

Detail-Oriented

Flexible Schedules

Education

High school diploma or equivalent

Job description

Join the Team at The McCormick Scottsdale

At The McCormick Scottsdale, hospitality is relaxed, scenic, and guest-focused. Every experience is designed to help guests unwind, connect, and enjoy the best of Scottsdale in a welcoming resort-style setting.

About The McCormick Scottsdale

Set along the shores of Camelback Lake with views of the surrounding mountains, The McCormick Scottsdale offers a laid-back resort experience in one of Arizona’s most sought-after destinations.

Conveniently located near premier golf courses, shopping, dining, and outdoor recreation, the hotel welcomes both leisure and business travelers looking for comfort, convenience, and a touch of Scottsdale charm. With inviting amenities and a scenic setting, The McCormick creates an experience that feels both relaxing and memorable.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 properties across key destinations worldwide, our hotels are backed by a legacy of quality, consistency, and service excellence.

At Millennium, we are guided by our core values:

• Passion for Hospitality – Delivering meaningful and memorable guest experiences
• Entrepreneurial Spirit – Taking ownership and acting with agility
• Innovation – Continuously improving how we operate and serve
• Progressive & Solutions-Oriented – Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our employees.

• Greet guests in a friendly, professional manner and provide exceptional customer service throughout their stay.
• Perform guest check-ins and check-outs efficiently while verifying reservations, identification, and payment methods.
• Answer phone calls, emails, and guest inquiries regarding hotel services, amenities, rates, and local attractions.
• Process room reservations, modifications, cancellations, and special requests accurately in the property management system.
• Handle guest complaints and service issues promptly, escalating concerns when necessary to ensure guest satisfaction.
• Maintain accurate guest records, billing information, and daily financial transactions.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest rooms and services meet hotel standards.
• Monitor room availability and assist with upselling room types, packages, and hotel services when appropriate.
• Balance cash drawers, prepare reports, and follow hotel policies regarding security and guest confidentiality.
• Support overall hotel operations by assisting guests with directions, transportation arrangements, and other hospitality needs.

• Passion for hospitality and delivering exceptional service
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Solutions-oriented mindset with attention to detail
• Flexibility to work varied schedules, including evenings, weekends, and holidays

Education

• High school diploma or equivalent required

At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:

• Medical, Dental & Vision Insurance
• Company-paid Life and AD & D Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off & Paid Holidays
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)

Benefits eligibility and offerings are subject to plan terms and company policy.

Why Join Us

At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth.

Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results.
If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.