Housekeeping Manager: Lead Team & Guest Experience

Millennium Hotels; Scottsdale (AZ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Company-paid Life and AD&D Insurance

Short-Term and Long-Term Disability

401(k) Retirement Plan with Company  –

Paid Time Off & Paid Holidays

Hotel Room Discounts

Job summary

The McCormick Scottsdale, part of Millennium Hotels & Resorts, seeks a dynamic Housekeeping Leader to drive day-to-day operations and guest-focused service. You will bridge leadership and frontline teams, ensuring brand standards, safety, and efficiency.

Responsibilities include planning, coaching staff, maintaining schedules, and delivering exceptional guest experiences in a fast-paced hospitality setting.

Qualifications

• Proven leadership experience in hospitality operations.
• Ability to manage budgets, payroll, and departmental goals.
• Experience coaching and developing team members to achieve service standards.
• Strong decision-making and problem-solving capabilities.
• Experience leading through change and driving continuous improvement.

Responsibilities

• Lead day-to-day housekeeping operations and support team performance.
• Ensure service standards are consistently delivered across all departments.
• Coach, develop, and inspire employees; provide feedback and recognition.
• Develop staffing schedules based on occupancy forecasts and business demand.
• Drive accountability, engagement, and a positive work environment.

Skills

Leadership

Budgeting

Staff development

Operational excellence

Change leadership

Education

High school diploma or GED

Hospitality management certification (preferred)

Tools

OPERA PMS

Microsoft Office Suite

Inventory management systems

Job description

The McCormick Scottsdale, part of Millennium Hotels & Resorts, seeks a dynamic Housekeeping Leader to drive day-to-day operations and guest-focused service. You will bridge leadership and frontline teams, ensuring brand standards, safety, and efficiency.

Responsibilities include planning, coaching staff, maintaining schedules, and delivering exceptional guest experiences in a fast-paced hospitality setting.