Guest Services Concierge — Front Desk Agent

Main And Vine; Cincinnati (OH); On-site; USD 24,000 - 42,000; Full time

Job summary

Main And Vine is seeking a Front Desk Agent in Cincinnati to deliver exceptional guest services from check-in to check-out. You will assist guests, manage mail and messages, and help with concierge tasks while upholding hotel standards and accurate daily accounting.

The role requires a high school diploma or GED and 6 months to 1 year of related experience. You will interact with guests professionally and coordinate with all departments to ensure satisfaction.

Qualifications

• High school diploma or equivalent.
• Experience in guest services or hospitality is a plus.
• Ability to read, analyze, and interpret procedures manuals.

Responsibilities

• Provide high level customer service consistently.
• Pre-assign rooms including VIPs and special requests.
• Check in and out guests in a professional and friendly manner.
• Answer phone calls promptly with accurate information.
• Balance daily shift bank and verify cash, checks and cards.
• Coordinate with other departments to ensure guest satisfaction.
• Be knowledgeable about local area services and fire safety procedures.

Skills

Customer service

Communication

Cash handling

Attention to detail

Education

High school diploma or GED

Job description

Main And Vine is seeking a Front Desk Agent in Cincinnati to deliver exceptional guest services from check-in to check-out. You will assist guests, manage mail and messages, and help with concierge tasks while upholding hotel standards and accurate daily accounting.

The role requires a high school diploma or GED and 6 months to 1 year of related experience. You will interact with guests professionally and coordinate with all departments to ensure satisfaction.