Guest Services Concierge – Casino Hotel

Fort-Hall-Casino; Fort Hall (ID); On-site; USD 16,000 - 21,000; Full time

Job summary

Shoshone-Bannock Casino Hotel in Fort Hall, ID is seeking a Front Desk Agent to support guest services, process reservations, and promote hotel and casino offerings. This full-time role requires a high school diploma or GED and at least one year of customer service experience.

The agent handles payments, maintains guest records, answers inquiries, and ensures smooth check-in/check-out while adhering to policies.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience preferred.
• Background screening will be conducted as per requirements.
• Tribal and Native American preference applies to all positions.

Responsibilities

• Welcomes and assists arriving guests, processes reservations and payments.
• Provides information about casino, hotel, promotions and amenities; answers inquiries.
• Maintains guest records and logs; resolves issues with professionalism.

Skills

Customer service

Communication skills

Problem solving

Cash handling

English proficiency

Education

High School Diploma or GED

Tools

Office software

Job description

Shoshone-Bannock Casino Hotel in Fort Hall, ID is seeking a Front Desk Agent to support guest services, process reservations, and promote hotel and casino offerings. This full-time role requires a high school diploma or GED and at least one year of customer service experience.

The agent handles payments, maintains guest records, answers inquiries, and ensures smooth check-in/check-out while adhering to policies.