Night Front Desk Auditor & Guest Services Lead

Shoshone-Bannock Tribes; Fort Hall (ID); On-site; USD 19,000 - 26,000; Full time

Job summary

Shoshone-Bannock Casino Hotel in Fort Hall, Idaho seeks a Front Desk Night Auditor to conduct nightly audits, assist guests at the front desk, and serve as Supervisor on Duty in accordance with hotel policies.

The role emphasizes strong guest service, cash handling, and accurate record-keeping, requiring professionalism, confidentiality, and the ability to work graveyard shifts with occasional training travel.

Qualifications

• High school diploma or GED required.
• Three years of customer service and cash handling experience preferred.
• Background screening will be conducted; tribal preference applies.

Responsibilities

• Perform night audit duties and provide guest service at the front desk.
• Welcome and assist arriving/departing guests; process reservations and payments.
• Provide information on casino amenities and local attractions; maintain guest records.
• Ensure daily audit checklists are completed; secure and count banks; maintain logs of transactions.
• Act as Supervisor during graveyard shift and maintain professional conduct.

Skills

Guest service

Cash handling

Communication

Problem solving

Teamwork

Education

High School Diploma or GED

Job description

Shoshone-Bannock Casino Hotel in Fort Hall, Idaho seeks a Front Desk Night Auditor to conduct nightly audits, assist guests at the front desk, and serve as Supervisor on Duty in accordance with hotel policies.

The role emphasizes strong guest service, cash handling, and accurate record-keeping, requiring professionalism, confidentiality, and the ability to work graveyard shifts with occasional training travel.