Front Desk Night Auditor

Shoshone-Bannock Tribes; Fort Hall (ID); On-site; USD 19,000 - 26,000; Full time

Job summary

Shoshone-Bannock Casino Hotel in Fort Hall, Idaho seeks a Front Desk Night Auditor to conduct nightly audits, assist guests at the front desk, and serve as Supervisor on Duty in accordance with hotel policies.

The role emphasizes strong guest service, cash handling, and accurate record-keeping, requiring professionalism, confidentiality, and the ability to work graveyard shifts with occasional training travel.

Qualifications

• High school diploma or GED required.
• Three years of customer service and cash handling experience preferred.
• Background screening will be conducted; tribal preference applies.

Responsibilities

• Perform night audit duties and provide guest service at the front desk.
• Welcome and assist arriving/departing guests; process reservations and payments.
• Provide information on casino amenities and local attractions; maintain guest records.
• Ensure daily audit checklists are completed; secure and count banks; maintain logs of transactions.
• Act as Supervisor during graveyard shift and maintain professional conduct.

Skills

Guest service

Cash handling

Communication

Problem solving

Teamwork

Education

High School Diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Night Auditor

Full Time Fort Hall, ID, US

Salary Range: $13.92 To $18.79 Hourly

JOB DESCRIPTION

POSITION TITLE

Front Desk Night Audit

DEPARTMENT

Front Desk

REPORTS TO

Front Desk Supervisor

LICENSING LEVEL

SALARY GRADE

NE03

FLSA STATUS

Non-Exempt

POSITION SUMMARY

Contributes to the efficient daily operation of Hotel – Front Desk activities by conducting nightly audits of the day’s front desk operations, while providing guest service at the front desk and serving as the Supervisor on Duty, in accordance with the established policies and procedures of the Shoshone-Bannock Casino Hotel. Maintains professionalism in all interactions with internal and external customers.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Completes night audit responsibilities while providing guest service at front desk.
• Welcomes, greets, and assists arriving and departing guests.
• Receives guests and processes reservations.
• Accepts and processes payments in form of credit, cash, and/or reward points.
• Provides information to guests on all aspects of the casino including promotions, layout of property, player club information, and other casino/hotel activities and amenities.
• Informs guests of local area attractions.
• Books, changes, and cancels guest reservations as requested.
• Completes Night Audit daily checklist.
• Secures and counts assigned bank.
• Maintains logs and records for accounting functions such as chargebacks, payouts, voids, and correction vouchers.
• Verifies front desk balance at end of shift and provides notice of any discrepancies.
• Performs as Supervisor during graveyard shift.
• Gives guests all messages, packages, and faxes; maintains log accordingly.
• Answers incoming telephone calls and responds to callers’ questions knowledgeably and professionally.
• Provides excellent customer service and solutions for all internal and external customers.
• Maintains complete and accurate guest records and reservations.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• Goals, objectives, functions, policies, and procedures of Shoshone-Bannock Casino Hotel.
• Department organization, functions, objectives, policies and procedures.
• Applicable federal, state, tribal, and gaming laws, regulations, requirements, and principles.
• Cash handling, banking, and/or accounting methods and procedures.

Skill in:

• Operating various word-processing, spreadsheets, and office software and industry-related applications.
• Analyzing problems, projecting consequences, identifying solutions, and implementing recommendations.
• Addressing customer problems.
• Correct English usage, grammar, spelling, and punctuation.
• Providing exceptional customer service.

Ability to:

• Communicate efficiently and effectively both verbally and in writing.
• Maintain confidentiality.
• Interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Analyze situations and adopt appropriate courses of action.
• Establish and maintain professional relationships with the public and co-workers.
• Make solid decisions and exercise independent judgment.
• Demonstrate professionalism at all times.
• Demonstrate sensitivity to the needs of guests.
• Remain calm in emergency or crisis situations.
• Handle multiple tasks and meet deadlines.
• Work independently with minimal supervision.
• Adapt to varying situations.
• Work in a fast-paced environment and meet deadlines.
• Uphold strong ethics and integrity.
  

MINIMUM QUALIFICATIONS

• High School Diploma or GED.
• Three (3) years of customer service and cash handling experience.
• A combination of relevant education and related work experience may be considered.
• Must be able to successfully pass a background screening / investigation according to the established requirements below.
• Tribal and Native American preference shall apply to all positions.
  

CERTIFICATIONS, LICENSES, AND/OR REGISTRATIONS

• Must obtain and maintain Hospitality and Customer Service training certifications.
• Must be able to submit supporting documentation of education and training to support qualifications.
• Personal reference check and employment verification
• Federal, State, and/or tribal criminal history backgrounds will be conducted

PHYSICAL DEMANDS

While performing the duties of this job, the employee regularly is required to stand; sit; use hands to manipulate, touch, or grasp; use a computer and cellphone/telephone; and talk or hear. The employee occasionally is required to walk; reach with both hands or arms; and lift up to 25 pounds. The employee may rarely climb or balance; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee regularly is exposed to dust, fumes, airborne particles, allergens, and/or second-hand smoke; and hostile, offensive, and / or violent individuals.

WORK ENVIRONMENT

Work is generally performed in a casino hotel setting with a moderate and occasionally high noise level. Evening and/or weekend work is required. Tight time constraints and multiple demands are common. Travel may be required for training, meetings, conferences, presentations, and other events.