Guest Services, Concierge ($21.50)

Irvine Company Retail Properties; Newport Beach (CA); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Health benefits

Job summary

Irvine Company Retail Properties is seeking a guest services ambassador for Fashion Island in Newport Beach. You will greet guests, provide directions, share center information, and maintain a welcoming atmosphere while delivering best-in-class service.

Responsibilities include assisting guests with requests, processing gift card sales, staying informed about stores and events, and adhering to uniform standards. Prior experience in retail or hospitality is preferred.

Qualifications

• Experience with Google platforms and point-of-sale systems.
• High School Diploma or GED (or equivalent).
• 2–5 years in the retail or hospitality industry is preferred.

Responsibilities

• Serves as the primary welcome point for guests, providing directions and Center information.
• Seeks opportunities to exceed guest expectations with best-in-class service and a friendly demeanor.
• Handles all guest requests efficiently based on established policies and procedures.
• Maintains knowledge of Fashion Island and its stores, restaurants, and events.
• Processes gift card sales and reconciles reporting.
• Resolves guest challenges promptly and professionally for satisfactory outcomes.
• Adheres to operating procedures, including uniform and grooming standards.

Skills

Google platforms

POS systems

Education

High School Diploma or GED

Job description

This position provides best-in-class, proactive customer service to elevate the Fashion Island guest experience. This role requires serving as the primary ambassador for the Center, expertly managing diverse guest needs while fostering an exceptionally welcoming and friendly environment.

Key Responsibilities:

• Serves as the primary welcome point for guests, providing directions and Center information
• Seeks opportunities to exceed the expectations of guests by providing best-in-class customer service and maintaining a professional and friendly demeanor at all times
• Handles all guest requests effectively and efficiently based on established policies and procedures
• Maintains an ongoing knowledge of Fashion Island and its stores, restaurants, and events
• Efficiently processes gift card sales and manages reconciliation reporting
• Resolves guest challenges and concerns promptly and professionally, ensuring satisfactory outcomes
• Remains compliant with operating procedures, including uniform and grooming standards

Additional Skills:

• Experience with Google platforms and point-of-sale systems

Preferred Education:

• High School Diploma or GED (or equivalent experience)

Preferred Years of Relevant Work Experience:

• 2 - 5 years in the retail or hospitality industry

Compensation:

Base Pay Start Rate: $21.50

• The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

About Us:

Irvine Company Retail Properties (a division of Irvine Company) has created some of America’s most popular retail centers. Each of our 40 retail centers - including Fashion Island in Newport Beach, Irvine Spectrum Center and The Market Place, as well as neighborhood shopping centers like Woodbury Town Center in Irvine - is meticulously planned and ideally located to support the community it serves.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.