Guest Services Associate - Irvine Spectrum - Retail ($20.50)

Irvine Company; Irvine (CA); On-site; USD 23,298 - 33,182; Full time

Benefits offered by this job

Paid time off

401(k) matching

Health benefits

Job summary

A prominent real estate firm in California is searching for a Guest Services Associate to provide exceptional guest service at the Irvine Spectrum Center. Responsibilities include welcoming guests, assisting with information, and ensuring safety during attractions operations. Candidates should possess a high school diploma, experience in customer service, and cash handling skills. This role offers a starting rate of $20.50/hr along with benefits like paid time off and 401(k) matching.

Qualifications

• Minimum one-year experience in a customer service role.
• Cash handling and/or guest interaction experience preferred.
• Ability to climb ladders and move ramps when operating attractions.

Responsibilities

• Welcome all Guests with a smile.
• Provide world class Guest Service in person and on the phone.
• Maintain ongoing knowledge of property and its stores.
• Ensure proper cash handling and gift card procedures.

Skills

Customer service experience

Cash handling

Knowledge of attractions

CPR certification

Education

High school degree or GED

Job description

Position Summary

The Guest Services Associate is responsible to provide world class Guest Service by assisting Guests including: welcoming Guests, providing information and directions, resolving challenges, restaurant reservations, providing wheelchair and stroller loaners, sales of gift cards and Disneyland Resort tickets, special events and community assistance. The Irvine Spectrum Center (“ISC”), Associate will also be responsible for Attractions Operation which includes: selling Attractions tickets and operating the Attractions by adhering to Operating Guidelines and focusing on safety, courtesy and efficiency.

Job Duties

• Welcome all Guests with a smile.
• Provide world class Guest Service in person and on the phone.
• Maintain ongoing knowledge of property and its stores, restaurants, and events.
• Ensure proper cash handling and gift card procedures are followed.
• Remain compliant with Operating Guidelines including uniform/grooming standards.
• Demonstrate exceptional safety standards when driving Guests (FI/ISC) and/or operating Attractions (ISC).
• Adhere to Operating Guidelines when operating Attractions while focusing on safety, courtesy and efficiency (ISC).
• Perform other duties or projects as assigned or requested.

Minimum Qualifications / Other Expectations

• Minimum high school degree or general education diploma (GED).
• Cash Handling and/or Guest interaction experienced preferred.
• Minimum one-year experience in a customer service role.
• (ISC) Attractions experience preferred.
• CPR (highly desired).
• Ability to climb ladders and move ramps when operating Attractions (ISC only).

Compensation

Start Rate: $20.50/hr. Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.

About Us

Irvine Company is a privately held real estate investment company and master-planner committed to creating and sustaining communities that thrive for generations. Irvine Company is respected for its master planning and environmental stewardship of the Irvine Ranch in Orange County, including diversified operations throughout coastal California. Irvine Company brings to life neighborhoods and sustainable communities with a full range of housing, jobs, retail centers, schools, parks and open space.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities. Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.

Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.