Assistant Manager - Fashion Island

ALICE + OLIVIA; Newport Beach (CA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Clothing allowance

401(k) with employer match

Medical, dental, and vision

Floating holidays

Uncapped commission

Job summary

ALICE + OLIVIA in Newport Beach, CA is seeking an Assistant Store Manager to drive sales and deliver exceptional customer experiences. You will build long-lasting client relationships, coach staff, and partner with the Store Manager to optimize store operations and profitability.

The role requires prior management and sales experience, the ability to motivate a team, and a hands-on leadership style. Competitive salary with uncapped commission and comprehensive benefits.

Qualifications

• Previous management experience + sales experience required
• Ability to wear a face mask throughout shift
• Ability to lift up to 25 pounds and stand for long periods
• Strong communication and leadership skills
• Comfort with coaching and developing others
• Experience building client books and driving loyalty programs

Responsibilities

• Meet personal and store sales goals by delivering outstanding service
• Build and maintain long-lasting client relationships
• Actively reach out to clients via email, phone, and text messaging
• Use selling culture and tools to meet KPI targets
• Lead by example on the sales floor and coach staff
• Stay current on trends of each collection and develop stylists

Skills

Customer focus

Drive for results

Team player

Time management

Personal credibility

Business acumen

Communication

Managerial courage

Managing performance

Motivating others

Job description

JOB DESCRIPTION:

Our mission does not solely aim to create a unique customer experience. We produce leaders by instilling confidence, knowledge, and a stylist’s mentality. The Assistant Store Manager is responsible for driving the business forward by providing an exceptional customer experience and creating long lasting client relationships. The Assistant Manager is a sales floor role, focused on creating an environment in which feedback is constant and the customer is always the top priority. This role will support the overall store through the development of a personal client book as well as the growth of the team’s client book. This individual will partner with the Store Manager to ensure the operations and systems of the store run smoothly, optimizing profitability and efficiency.

TITLE: ASSISTANT STORE MANAGER

REPORTS TO: STORE MANAGER

COMPETENCIES:

• Customer focus
• Drive for results
• Team player
• Time management
• Personal credibility
• Business acumen
• Communication
• Managerial courage
• Managing performance
• Motivating others

THE RESPONSIBILITIES:

• Meet personal and store sales goals by ensuring that each customer receives outstanding customer service
• Establish a returning client business by developing and maintaining long lasting relationships
• Actively outreach to client base to strengthen relationship via email, phone call and text messaging
• Utilize company selling culture and training tools to meet and exceed KPI expectations
• Remain coachable and open to feedback to continuously develop in your role
• Actively learn and speak to the trends of each collection, with the end goal of always building stronger stylists
• Maintain an active sales floor presence to lead by example and coach staff to develop strong client relationships
• Provide constant feedback and acknowledgements, with the goal of inspiring and motivating sales team
• Maintain organization, upkeep, and cleanliness of both the front and back of house
• Participate in all Divisions of Responsibility to support overall business and develop as a well-rounded leader
• Ensure the integrity of payroll and the payroll process
• Ensure that the sales floor is maintained and beautifully reflects the brand
• Maintain an active sales floor presence to assist and coach staff in developing strong client relationships
• In the absence of the Store Manager, Assistant Manager is responsible to oversee all store operations and maintain store KPI expectations
• Partner with entire team to execute open + close checklist, shipments, DOR’s and overall store standards
• Actively support Diversity, Equity, and Inclusion initiatives

REQUIREMENTS:

• Ability to wear face mask throughout shift to protect yourself and others around you
• Previous management experience + sales experience required
• Ability to constantly bend, open, lift, carry and move merchandise and fixtures up to 25 pounds as needed
• Continuous standing and walking; ability to move around all store areas and be accessible to customers
• Ability to occasionally climb ladders as needed
• Ability to work daily with telephone, POS and computer equipment

SALARY & BENEFITS:

• $65,000-$75,000/yr plus uncapped commission
• Clothing allowance and a competitive discount
• 401(k) with an employer match
• Medical, dental, and vision
• Floating holidays