Concierge

Garden Estates of Tyler; Tyler (TX); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

401(k)

Paid time off

Job summary

Garden Estates of Tyler is seeking a friendly Front Desk/Receptionist to greet residents and visitors, answer calls, relay messages, and perform clerical tasks. This part-time role has potential for full-time hours and cross-training in other departments.

You will monitor life safety systems, manage the visitor sign-in/out, receive packages, and maintain a professional, safe environment while upholding community policies. English language proficiency and basic computer skills are required.

Qualifications

• Must have high school education or 3–6 months related experience or training.
• Previous experience working with senior adults preferred.
• Must be able to read, write, speak and understand English.
• Must have experience in a clerical position.
• Recommended to have basic computer skills.

Responsibilities

• Greet residents and assist visitors, prospective residents, and families.
• Use proper telephone skills.
• Ensure safety by monitoring life safety systems, building alarms, and investigating unusual activity.
• Maintain visitor sign-in/out kiosk and enter maintenance requests.
• Receive packages and deliver in the evening.
• Inform supervisor of resident issues or concerns.
• Complete daily shift tasks as assigned, including rolling over phones at a consistent time.
• Attend required training, in-service, and staff meetings.
• Maintain a safe working environment and equipment.
• Maintain professional demeanor toward residents, visitors, families, and co-workers.
• Adhere to all policies and procedures of Senior Solutions Management Group.
• Perform other duties as assigned.

Skills

Customer service

Communication

Organizational skills

Telephone etiquette

Education

High School Diploma

Tools

Basic computer skills

Job description

Position Summary:

Part-time with potential for full time hours. This position is responsible for enhancing resident services and providing up-to-date information in a more efficient and timely manner, as well as greeting residents and visitors, answering the telephone, responding to both routine inquiries and emergencies, relaying calls to the proper department, and performing a variety of related clerical duties. The ideal candidate will be willing to cross train for work in other departments, as well as working at the front desk. Our preferred candidate should also have a genuine love for our residents and a heart for serving others. This position reports to the Business Office Manager or other assigned manager.

Benefits:

• 401(k)
• Paid time off

Essential Functions:

• Greet residents and provide general assistance to visitors, prospective residents, and families.
• Use proper telephone skills.
• Ensure safety of the residents and property by monitoring life safety systems, building alarms and investigating any unusual activity.
• Maintain visitor sign in/out kiosk and enter maintenance request work orders.
• Receive packages and deliver in the evening.
• Inform supervisor of any resident issues or concerns.
• Complete all required daily shift tasks as per community established by the ED up to and including rolling over the phones at a consistent time daily.
• Attend all required training, in-service, and staff meetings.
• Strive to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.
• Maintain a positive and professional demeanor toward residents, visitors, families, and co-workers.
• Adhere to all policies and procedures of Senior Solutions Management Group.
• Perform other duties as assigned.

Experience and Education:

• Must have high school education or three to six months related experience or training
• Previous experience working with senior adults preferred..
• Must be able to read, write, speak, and understand the English language.
• Must have experience in a clerical position.
• Recommended to have basic computer skills.