Guest Services Concierge

Omni Hotels & Resorts; Hilton Head Island (SC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Discounted room rates

Health insurance

401(k) with company match

Paid time off

Training & development

Associates events

Job summary

Omni Hotels & Resorts is seeking a Concierge at the Omni Hilton Head Oceanfront Resort to deliver personalized, anticipatory service and curate memorable stays for guests.

Responsibilities include reservations, recommendations, and coordinating with multiple departments to ensure a seamless guest experience. Strong communication and a polished appearance are essential, with flexibility for weekends and holidays in a luxury resort setting.

Qualifications

• Experience in hospitality or luxury guest services is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Professional appearance and demeanor, flexible schedule (weekends/holidays).

Responsibilities

• Provide warm, professional service to all guests and ensure a seamless arrival and stay.
• Offer expert knowledge of the resort, local attractions, dining, transportation, and events.
• Arrange dining reservations, spa appointments, tee times, transportation, and excursions.
• Anticipate guest needs and proactively suggest activities to enhance stays.
• Handle inquiries, requests, and concerns with urgency and courtesy.
• Maintain relationships with local vendors to deliver great experiences.
• Assist with special occasions to create memorable moments.
• Document guest preferences and requests for personalized service.
• Support front office and coordinate with other departments.

Skills

Hospitality experience

Guest services

Luxury customer service

Communication skills

Multitasking

Tools

Hotel systems

Microsoft Office

Job description

Position Summary:
The Concierge serves as a key ambassador of the Omni Hilton Head Oceanfront Resort experience, delivering personalized, anticipatory service that exceeds guest expectations. This role is responsible for curating memorable stays by assisting with reservations, recommendations, and special requests while embodying Omni’s culture of genuine hospitality.

Essential Responsibilities:

• Provide warm, professional, and personalized service to all guests, ensuring a seamless arrival and stay experience
• Offer expert knowledge of the resort, local attractions, dining, transportation, and events
• Arrange guest services including dining reservations, spa appointments, tee times, transportation, and excursions
• Anticipate guest needs and proactively suggest activities and enhancements to elevate their stay
• Handle guest inquiries, requests, and concerns with urgency and professionalism
• Maintain strong relationships with local vendors and partners to deliver exceptional guest experiences
• Assist with special occasions (birthdays, anniversaries, etc.) to create memorable moments
• Accurately document guest preferences and requests in the system for personalized service
• Support front office operations as needed, including communication with other departments
• Uphold Omni’s service standards and contribute to a positive team environment

Qualifications:

• Previous experience in hospitality, guest services, or a luxury customer service environment preferred
• Strong knowledge of Hilton Head Island attractions, dining, and activities is a plus
• Excellent communication and interpersonal skills
• Ability to multitask and remain organized in a fast-paced environment
• Professional appearance and demeanor
• Flexible schedule, including weekends and holidays
• Proficiency in Microsoft Office and/or hotel systems preferred

Physical Requirements:

• Ability to stand for extended periods
• Ability to occasionally lift up to 25 lbs
• Ability to move throughout the resort as needed

Omni Culture & Expectations:

• Demonstrate Omni Hotels & Resorts’ commitment to service excellence
• Embrace a team-first mentality and collaborate across departments
• Maintain a polished and professional presentation at all times

Perks & Benefits at Omni Hilton Head:

• Competitive pay and opportunities for advancement
• Discounted room rates at Omni Hotels & Resorts nationwide
• Discounted meals during shifts
• Access to resort amenities (based on eligibility)
• Paid time off and holiday pay (for eligible associates)
• Health, dental, and vision insurance (for eligible associates)
• 401(k) with company match (for eligible associates)
• Associate recognition programs and team member events
• Training and development opportunities to grow your hospitality career