Lead Housekeeping Supervisor - Guest Experience

Omni Hotels; Hilton Head Island (SC); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Discounted hotel room rates

Food & beverage, spa, retail discounts

401(k) with company match

Job summary

Omni Hilton Head Oceanfront Resort, part of Omni Hotels & Resorts, seeks a Housekeeping Supervisor to lead the daily operations of the Housekeeping department. You will supervise Room Attendants and Housepersons, inspect rooms, assign tasks, and uphold Omni cleanliness and service standards in a fast‑paced resort.

The ideal candidate brings hands‑on leadership, strong attention to detail, and the ability to motivate a team to deliver exceptional guest experiences.

Qualifications

• Previous housekeeping or hotel/resort experience preferred.
• Strong leadership and mentoring skills.
• Excellent communication and organizational abilities.
• Ability to coach and motivate a team while maintaining a positive environment.
• Willingness to work a flexible schedule including weekends and holidays.

Responsibilities

• Supervise and support Housekeeping associates throughout daily operations.
• Inspect guest rooms, suites, corridors, and areas to ensure cleanliness and presentation standards.
• Assign daily tasks and coordinate staffing based on occupancy and arrivals/departures.
• Monitor room status and coordinate with Front Office for timely availability.
• Coach, train, and provide ongoing feedback to staff.
• Lead daily lineup meetings and share resort priorities and safety topics.
• Ensure proper cleaning procedures, chemical handling, and Omni policies are followed.
• Respond promptly to guest requests and service opportunities.
• Report maintenance issues and track deficiencies to ensure resolution.
• Monitor inventory levels of linens, supplies, and equipment.
• Support with lost‑and‑found procedures and documentation.
• Promote teamwork and communication across departments.

Skills

Leadership

Attention to detail

Communication

Organization

Interpersonal skills

Coaching/motivation

Prioritization

Physical stamina

Tools

Hotel systems

Job description

The Housekeeping Supervisor plays an important leadership role in creating an exceptional guest experience at Omni Hilton Head Oceanfront Resort. This position supports the daily operation of the Housekeeping department by supervising Room Attendants and Housepersons, inspecting guest rooms and public areas, maintaining Omni cleanliness and presentation standards, and ensuring associates have the tools, training, and support needed to succeed.

The ideal candidate is a hands-on leader with strong attention to detail, a passion for hospitality, and the ability to motivate a team in a fast-paced resort environment.

Responsibilities

• Supervise and support Housekeeping associates throughout daily operations.
• Inspect guest rooms, suites, corridors, and assigned areas to ensure cleanliness, presentation, and maintenance standards are consistently achieved.
• Assign daily work responsibilities and help coordinate staffing based on occupancy, arrivals, departures, and operational needs.
• Monitor room status and communicate closely with the Front Office to support timely room availability.
• Coach, train, recognize, and provide ongoing feedback to Housekeeping associates.
• Conduct daily lineup meetings and communicate resort information, service expectations, safety topics, and operational priorities.
• Ensure associates follow proper cleaning procedures, safety standards, chemical-handling procedures, and Omni policies.
• Respond promptly and professionally to guest requests and service opportunities.
• Report maintenance concerns and follow up to ensure guest room deficiencies are addressed.
• Monitor linen, guest supplies, cleaning products, and equipment to help maintain appropriate inventory levels.
• Assist with lost-and-found procedures and proper documentation.
• Help maintain productivity while ensuring quality and guest satisfaction remain top priorities.
• Promote teamwork and positive communication within Housekeeping and with other resort departments.
• Support department leadership with special projects, deep-cleaning programs, training initiatives, and other operational needs.
• Lead by example and demonstrate Omni's commitment to creating memorable guest experiences.
• Perform other duties as assigned by Housekeeping leadership.

Qualifications

• Previous housekeeping or hotel/resort experience preferred.
• Previous supervisory or leadership experience preferred.
• Strong attention to detail and commitment to cleanliness and quality.
• Excellent communication, organization, and interpersonal skills.
• Ability to coach and motivate associates while maintaining a positive and professional work environment.
• Ability to prioritize multiple responsibilities in a fast-paced operation.
• Ability to work independently and as part of a leadership team.
• Basic computer and hotel systems knowledge preferred.
• Must be able to work a flexible schedule based on resort needs, including weekends and holidays.
• Must be able to stand and walk for extended periods and perform the physical duties associated with a Housekeeping operation.

Why Work at Omni?

At Omni Hotels & Resorts, associates are at the heart of the guest experience. Omni is committed to developing its people, empowering associates to make a difference, and providing opportunities to build a rewarding hospitality career.

Omni Benefits & Perks

Eligible associates have access to a comprehensive selection of benefits and perks, which may include:

• Medical, dental, and vision insurance
• Employee Assistance Program (EAP)
• Telemedicine
• Short-term and long-term disability benefits
• 401(k) with company match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Paid time off
• Discounted hotel room rates
• Friends & Family hotel discounts
• Food & beverage, spa, retail, transportation, theme park, preferred-access ticket, and national retailer discounts
• Tuition reimbursement and discounted eCornell educational opportunities
• Pet insurance
• Legal services
• Adoption assistance
• Omni Circle associate assistance program
• Professional development, training, and internal career-growth opportunities

Benefits and eligibility may vary based on employment status, location, and applicable plan requirements.

Join the Omni Family

At Omni, we believe in the Power of All—empowering our associates to do the right thing for each other and our guests, supporting our communities, working together, and developing future leaders from within.

If you are passionate about hospitality, take pride in creating an exceptional environment for guests, and enjoy developing and supporting a team, we invite you to explore a career with Omni Hilton Head Oceanfront Resort.

Omni Hotels & Resorts is an Equal Opportunity Employe