Guest Experience Server - Luxury Hotel (Flexible Schedule)

Montage International; Washington; On-site; USD 25,000 - 36,000; Full time

Job summary

Montage International’s Pendry brand invites a server to join a culture that celebrates guest experiences and personal growth. You’ll be part of a passionate team that crafts authentic, personalized moments for guests in a beautiful setting, where focus on service and ambiance makes every shift engaging and rewarding.

At Pendry, you’re more than a staff member—you’re a creator of memorable hospitality. Embrace growth, teamwork, and WOW moments daily.

Qualifications

• Must enjoy engaging with guests.
• Able to work a flexible schedule including weekends and holidays.
• Collaborate effectively in a team environment.

Responsibilities

• Ensure food and beverages are being served in a professional and timely manner
• Assist guests with menu selections, providing recommendations and answering questions about ingredients, preparation methods, and dietary restrictions.
• Take food and beverage orders accurately and efficiently, ensuring special requests or modifications are recorded and communicated to the kitchen staff.
• Anticipate guest needs throughout the meal service, such as refilling drinks, clearing empty plates, and offering dessert or coffee options.
• Check in with guests periodically to ensure satisfaction with their meals and address any concerns or issues promptly.
• Promote menu items, specials, and promotions to guests, using suggestive selling techniques to increase sales and enhance the dining experience.
• Adhere to all cleaning and safety standards
• Attend daily pre-shift meeting
• Consistently follow the food & beverage sequence of service with the utmost attention to detail
• Deliver on guests’ expectations and have the desire to create WOW moments
• Perform additional duties as assigned that may be outside of the normal scope of duties, based on business needs

Skills

Guest service

Teamwork

Communication

Beverage knowledge

Job description

Montage International’s Pendry brand invites a server to join a culture that celebrates guest experiences and personal growth. You’ll be part of a passionate team that crafts authentic, personalized moments for guests in a beautiful setting, where focus on service and ambiance makes every shift engaging and rewarding.

At Pendry, you’re more than a staff member—you’re a creator of memorable hospitality. Embrace growth, teamwork, and WOW moments daily.