Guest Services Clerk - Warm Welcome & Detail-Driven Service

MHG Hotels LLC; Boca Raton (FL); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Paid Time Off

Paid Vacation

401k with Employer Contribution

Medical, Dental, Vision

Life Insurance

Disability Insurance

Accident Insurance

Critical Illness Coverage

Hotel Room Discount

Cross-training

Employee Referral Program

Incentives

Job summary

MHG Hotels LLC is seeking a Hotel Desk Clerk to warmly welcome guests, manage check-in and check-out, and provide local information at the front desk. The role emphasizes accuracy, discretion, and a guest-first attitude to ensure a smooth stay.

Responsibilities include handling payments, daily reporting, and collaborating with team members to resolve requests while maintaining security and professional presentation.

Qualifications

• A professional demeanor.
• A warm and welcoming personality and must be able to engage easily and actively connect with others.
• Be genuinely caring and compassionate and visibly demonstrate desire to understand others.
• Create confidence and trust, while communicating the right message at the right time.
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Maintain awareness of undesirable people on premises.
• Clean professional appearance.

Responsibilities

• Organize, confirm, and process guest check-on/check-outs and adapt for any changes, verify guest identity
• Respond to and resolve guest requests
• Secure payments, verifying and adjusting billing as needed
• Provide guests with room and hotel information, directions, amenities, and local interests
• Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
• Complete cashier and closing reports, counting the bank at the end of each shift securely
• Accept and record wake-up calls, delivering to the right department
• Maintain confidentiality of all guests, proprietary information
• Communicate any emergency, lost item, or theft to proper staff and/or authorities
• Report maintenance problems, accidents, and safety hazards
• Keep contingency lists in case of emergency and communicate and necessary messages
• Protect company assets
• Comply with all quality assurance expectations

Skills

Professional demeanor

Warm personality

Caring and empathetic

Clear communication

Job description

MHG Hotels LLC is seeking a Hotel Desk Clerk to warmly welcome guests, manage check-in and check-out, and provide local information at the front desk. The role emphasizes accuracy, discretion, and a guest-first attitude to ensure a smooth stay.

Responsibilities include handling payments, daily reporting, and collaborating with team members to resolve requests while maintaining security and professional presentation.