Guest Services Clerk | Flexible Hours & Weekly Pay

Wheeling Island Hotel-Casino-Racetrack; Wheeling (WV); On-site; USD 15,343 - 21,852; Full time

Benefits offered by this job

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Job summary

A leading entertainment and hospitality venue in Wheeling, West Virginia, is seeking a Front Desk Clerk to provide exceptional service at the registration desk. Candidates should possess strong interpersonal communication skills and a focus on customer satisfaction. The position requires the ability to manage transactions accurately and resolve guest inquiries promptly. Benefits include weekly pay, flexible schedules, and opportunities for professional development. This role is perfect for those who thrive in a fast-paced environment and are eager to create memorable experiences for guests.

Qualifications

• Good interpersonal communication skills in person and by phone.
• Previous customer service experience is beneficial.
• No high school diploma or GED required.

Responsibilities

• Greet and register guests via a centralized registration system.
• Manage cash and credit card transactions while keeping accurate paperwork.
• Resolve small guest issues immediately, delivering items to guests as needed.
• Monitor and balance the daily figures, post room and tax charges on guest accounts.

Skills

Interpersonal communication skills

Customer service experience

Ability to multitask

Job description

A leading entertainment and hospitality venue in Wheeling, West Virginia, is seeking a Front Desk Clerk to provide exceptional service at the registration desk. Candidates should possess strong interpersonal communication skills and a focus on customer satisfaction. The position requires the ability to manage transactions accurately and resolve guest inquiries promptly. Benefits include weekly pay, flexible schedules, and opportunities for professional development. This role is perfect for those who thrive in a fast-paced environment and are eager to create memorable experiences for guests.