Guest Services & Casino Operations Associate

JACK Main

North Randall (OH)

On-site

USD 26,000 - 42,000

Full time

14 days+
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Job summary

Thistledown is seeking a customer-focused team member to handle currency exchanges, jackpots, and vouchers at the casino window. You will promote CLUB JACK programs and provide accurate, fast service while maintaining a friendly guest experience.

Responsibilities include handling money, maintaining records, and assisting guests with transactions in a high-energy environment. Ability to stand for long periods and work flexible shifts is required.

Qualifications

  • Minimum of 6 months previous money handling experience.
  • 1 Year of Customer Service required.
  • Previous experience in performing detailed work preferred.

Responsibilities

  • Operate currency exchanges and manage money handling at assigned window.
  • Prepare hand-paid jackpots and hopper fills via Thistledown's Slot Data System.
  • Issue jackpots, hoppers, and redeem vouchers to patrons.
  • Promote CLUB JACK programs and card memberships.
  • Ensure accuracy and accountability of all transactions.
  • Maintain positive guest interactions and resolve service issues.
  • Provide a welcoming farewell to guests.

Skills

English fluency
Math skills
Interpersonal skills
Basic computer skills
Multi-tasking
Accuracy
Money handling
Organization
Teamwork
Flexibility
Independence
Stamina
Conflict resolution
Mobility around property
Dexterity with equipment
Attention to cues
Ability to read/write/speak
Shift flexibility (holidays/weekends)

Education

6 months money handling
1 year customer service
Detail-oriented work experience

Job description

Thistledown is seeking a customer-focused team member to handle currency exchanges, jackpots, and vouchers at the casino window. You will promote CLUB JACK programs and provide accurate, fast service while maintaining a friendly guest experience.

Responsibilities include handling money, maintaining records, and assisting guests with transactions in a high-energy environment. Ability to stand for long periods and work flexible shifts is required.

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