Guest Services & Casino Operations Associate

JACK Main; North Randall (OH); On-site; USD 26,000 - 42,000; Full time

Job summary

Thistledown is seeking a customer-focused team member to handle currency exchanges, jackpots, and vouchers at the casino window. You will promote CLUB JACK programs and provide accurate, fast service while maintaining a friendly guest experience.

Responsibilities include handling money, maintaining records, and assisting guests with transactions in a high-energy environment. Ability to stand for long periods and work flexible shifts is required.

Qualifications

• Minimum of 6 months previous money handling experience.
• 1 Year of Customer Service required.
• Previous experience in performing detailed work preferred.

Responsibilities

• Operate currency exchanges and manage money handling at assigned window.
• Prepare hand-paid jackpots and hopper fills via Thistledown's Slot Data System.
• Issue jackpots, hoppers, and redeem vouchers to patrons.
• Promote CLUB JACK programs and card memberships.
• Ensure accuracy and accountability of all transactions.
• Maintain positive guest interactions and resolve service issues.
• Provide a welcoming farewell to guests.

Skills

English fluency

Math skills

Interpersonal skills

Basic computer skills

Multi-tasking

Accuracy

Money handling

Organization

Teamwork

Flexibility

Independence

Stamina

Conflict resolution

Mobility around property

Dexterity with equipment

Attention to cues

Ability to read/write/speak

Shift flexibility (holidays/weekends)

Education

6 months money handling

1 year customer service

Detail-oriented work experience

Job description

Thistledown is seeking a customer-focused team member to handle currency exchanges, jackpots, and vouchers at the casino window. You will promote CLUB JACK programs and provide accurate, fast service while maintaining a friendly guest experience.

Responsibilities include handling money, maintaining records, and assisting guests with transactions in a high-energy environment. Ability to stand for long periods and work flexible shifts is required.