Guest Services Cashier & Customer Advocate

Floor & Decor; Moreno Valley (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee stock purchase plan

Healthcare benefits

Job summary

Floor & Decor is seeking a Cashier (Customer Service Associate) in Moreno Valley, CA. The role supports both Full-Time and Part-Time positions, delivering excellent service from greeting customers to checkout and returns.

You will handle POS transactions, assist customers with projects, and help maintain product displays while following safety guidelines and store policies. The role offers opportunities for growth and emphasizes teamwork and reliability.

Qualifications

• Must be 18 years or older.
• Knowledge of basic math skills.
• Customer service experience.
• Potential travel to other stores for support.

Responsibilities

• Greet every customer in a helpful and courteous manner.
• Connect with customers, ask about their projects, recommend our products and excite customers about their purchase.
• Provide above and beyond customer service and exceed customer expectations.
• Demonstrate and understand compliance of the company’s safety processes.
• Act and work in a manner consistent with the company’s core values.
• Process customers at checkout using the point of sale (POS) system.
• Process customer refunds and exchanges according to established guidelines.
• Open and close registers.
• Follow established cash, check and credit card acceptance procedures.
• Answer the telephone according to the company guidelines.
• Stock, tag and display merchandise as required.
• Be able to create price tags and merchandise signs.

Skills

Basic math

Customer service

Job description

Floor & Decor is seeking a Cashier (Customer Service Associate) in Moreno Valley, CA. The role supports both Full-Time and Part-Time positions, delivering excellent service from greeting customers to checkout and returns.

You will handle POS transactions, assist customers with projects, and help maintain product displays while following safety guidelines and store policies. The role offers opportunities for growth and emphasizes teamwork and reliability.