Guest Services Cashier

Churchill Downs Incorporated; Maine; On-site; USD 22,000 - 29,000; Full time

Job summary

Oxford Casino Hotel in Oxford, Maine, part of Churchill Downs Incorporated, seeks staff for Cage, Rewards Club and Sportsbook roles. You will handle cash transactions, enroll rewards members, and process sportsbook bets in a fast-paced casino environment.

The role requires ability to pass a background check, obtain Maine gaming licenses, and work varied shifts, including evenings and weekends. Equal opportunity employer with a customer‑focused mindset.

Qualifications

• Must be able to pass a pre-employment background check.
• High school diploma or GED preferred.
• Must obtain Maine Gaming License and Combo License (for sportsbook).
• Must obtain EIN and 11-C registration for sportsbook operations.

Responsibilities

• Provide outstanding guest service to all guests and team members.
• Accurately handle financial transactions including currency exchange and TITO transactions.
• Enrol and assist Rewards Club members, update accounts and respond to inquiries.
• Conduct sportsbook transactions, including accepting and redeeming bets and vouchers.
• Comply with AML Program, Bank Secrecy Act and related regulations.
• Reconcile cash drawer at end of shift.
• Maintain courteous working relationships and adhere to policies.
• Perform other duties as assigned.

Skills

Background check

GED

Gaming License

11-C registration

Cash handling

Guest service

Shift flexibility

Education

High school diploma or GED

Job description

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Property: Oxford Casino · Hotel & Sportsbook

Pay Range: 16.29-21.00

Oxford Casino Hotel, located in Oxford, Maine, is indeed part of Churchill Downs Incorporated and has seen significant growth since it opened in 2012. The casino boasts a variety of gaming options for our visitors, including 23 table games and over 900 of the latest and most popular slot machines. The property also features 2 restaurants, the Ox Pub, and the Oxford Express, and a 107-room hotel which includes 6 well-appointed suites.
The core values of the casino-safety, cleanliness, compliance, and friendliness- reflect the commitment to creating a positive experience for our team members and guests. With these guiding principles, Oxford Casino Hotel aims to continue learning, growing, and improving. It is our hope that you will become the newest member of our team.

JOB SUMMARY

Is responsible for courteously and accurately providing guests and team members financial and non-cash services in Cage, Rewards Club, and Sportsbook operations while ensuring protection of company assets and providing a positive Cage experience for all guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides outstanding guest service to all internal and external guests in accordance with department guest service standards.


• Accurately handles financial transactions including, but not limited to, exchanging currency, TITO transactions, cheque redemption, check cashing, conducting debit and credit cash advances, etc.


• Handles Rewards Club services, including, but not limited to, enrolling new guests into the program, updating guests accounts, assisting with PIN changes, assisting guests with questions regarding promotions and their Rewards Club account, and documenting guest concerns brought to their attention.


• Accurately and efficiently conduct sportsbook transactions, including, but not limited to, accepting bets, redeeming bets, and redeeming sports wagering vouchers.


• Complies with all aspects of the company Anti-Money Laundering (AML) Program and its regulations, including, but not limited to, the Bank Secrecy Act, Title 31, and Suspicious Activity Reporting.


• Reconcile their cash drawer at the end of their shift.


• Maintain courteous and effective working relationships with others.


• Comply with all department and company policies and procedures, regulations, internal controls and government rules and regulations.


• Performs all other duties as assigned.


• NOTE: This job description incorporates the most typical duties performed. It is recognized that other duties not specifically mentioned may also be performed. The inclusion of those duties will not alter the overall evaluation of this position.

REQUIRED SKILLS AND ABILITIES

• Ability to successfully pass a pre-employment background check.


• High school diploma or general education degree (GED) preferred.


• Must be able to obtain, and maintain, a Maine Gaming License and Combo License (for sportsbook operations).


• Must be able to obtain an EIN and 11-C registration for Sportsbook operations.


• One (1) year of cash handling experience required.


• One (1) year of guest service experience required.


• Ability to work all shifts including evenings, overnight, weekends and holidays.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

This position requires team members be able to stand for long periods of time, up to five (5) hours, without a break to ensure adequate guest service standards are maintained. The team member must be able to withstand working in a casino environment, which may include exposure to loud noises and bright and flashing lights. May need to periodically bend/stoop, squat, balance, kneel, lift, and push/pull. Occasionally push carts weighing up to sixty (60) pounds. Must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced casino environment and effectively deal with guests, management and other team members.

The work environment involves everyday risk of discomforts associated with excessing standing; computer monitor use and cash handling. Use of safe work practices with office equipment, avoidance of trips and falls, and observance of fire regulations is needed. The work area is adequately lit, heated and ventilated.

Oxford Casino Hotel and Sportsbook is an Equal Opportunity Employer which does not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender preference, age disability, genetic information or any other status protected by law or regulation.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

#OneOxford

SALARY RANGE

$16.29-21.00 + tips

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We're always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.