Supervisor, Cage-NonEx

Churchill Downs Incorporated; Oxford (ME); On-site; USD 30,000 - 32,000; Full time

Job summary

Oxford Casino Hotel, located in Oxford, Maine, operates as part of Churchill Downs Incorporated. This role leads Cage Cashiers and Vault Cashiers, ensuring efficient Cage, Sportsbook, and Rewards Club operations while upholding AML compliance and department standards.

You will train staff, monitor cash handling, verify deposits, resolve discrepancies, and maintain exceptional guest service. Flexibility to work varied shifts including nights and weekends is required in a fast-paced casino

Qualifications

• High school diploma or GED required.
• Pre-employment background check must be passed.
• Must obtain Maine State Dual Gaming/Sportsbook License.
• Must obtain EIN and federal tax forms 11-C.
• Two years of Cage Cashier or Vault Cashier experience preferred.
• Three years of cash handling experience required.
• Three years of guest service experience required.
• Ability to evaluate situations and make sound decisions.
• Flexible schedule including days, evenings, nights, weekends and holidays.

Responsibilities

• Provide outstanding guest service per department standards.
• Maintain department viability by enforcing policies.
• Train and develop Cage and Vault Cashiers.
• Perform administrative data entry and documentation.
• Promote a positive guest-service environment and handle disputes.
• Investigate discrepancies and resolve cash variances.
• Demonstrate ability to perform all Cage/Vault Cashier duties.
• Verify the casino bank deposit.
• Conduct random audits for compliance.
• Comply with AML program and regulations.
• Maintain courteous relationships with staff.
• Perform other duties as assigned.
• Note: other duties may be performed.

Skills

Guest service

Cash handling

Decision making

Flexible schedule

Background check

State license eligibility

Casino experience

Education

High school diploma

Job description

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Property: Oxford Casino · Hotel & Sportsbook

Pay Range: 21.60-23.00

Oxford Casino Hotel, located in Oxford, Maine, is indeed part of Churchill Downs Incorporated and has seen significant growth since it opened in 2012. The casino boasts a variety of gaming options for our visitors, including 23 table games and over 900 of the latest and most popular slot machines. The property also features 2 restaurants, the Ox Pub, and the Oxford Express, and a 107-room hotel which includes 6 well-appointed suites.
The core values of the casino—safety, cleanliness, compliance, and friendliness— reflect the commitment to creating a positive experience for our team members and guests. With these guiding principles, Oxford Casino Hotel aims to continue learning, growing, and improving. It is our hope that you will become the newest member of our team.

JOB SUMMARY

Is responsible for leading and supervising Cage Cashiers and Vault Cashiers in the effective and efficient operation of Cage, Sportsbook and Reward’s Club operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides outstanding guest service to all internal and external guests in accordance with department guest service standards.
• Maintains the viability and integrity of the department by ensuring that all team members comply with all department, company, state and federal policies and procedures.
• Provides training and professional career development of Cage Cashiers and Vault Cashiers.
• Performs administrative duties by way of accurate data entry, completing all department file documentation accurately and efficiently, and communicating concerns with management and other departments.
• Through a positive example, actively promotes an environment conducive to high quality guest service, including the handling of guest disputes, speaking clearly and persuasively when handling both positive and challenging situations.
• Investigates, resolves, reports and takes appropriate corrective action on discrepancies and variances discovered in the operation of the department, including cash overages/shortages, team member conflict, attendance, and other documented concerns.
• Demonstrate the ability to perform all functions of the Cage Cashier and Vault Cashier positions in an exceptional manner always leading by example.
• Verifies the casino bank deposit.
• Performs random audits of Cage Cashiers to ensure compliance with specified department policies and procedures and internal control compliance.
• Complies with all aspects of the company Anti-Money Laundering (AML) Program and its regulations including, but not limited to, the Bank Secrecy Act, Title 31 and Suspicious Activity Reporting.
• Maintains courteous and effective working relationships with others.
• Complies with all department and company policies and procedures, regulations, internal controls and government rules and regulations.
• Performs all other duties as assigned.
• Note: This job description incorporates the most typical duties performed. It is recognized that other duties not specifically mentioned may also be performed. The inclusion of those duties would not alter the overall evaluation of this position.

REQUIRED SKILLS AND ABILITIES

• High school diploma or general education degree (GED) required.
• Successfully pass a pre-employment background check.
• Must be able to obtain, and maintain, a Maine State Dual Gaming/Sportsbook License.
• Must be able to obtain an employer identification number (EIN) and obtain and maintain federal Occupational Tax and Registration Return for Wager (Form 11-C) .
• Two (2) years of Cage Cashier or Vault Cashier experience or equivalent casino positions is preferred.
• Three (3) years of cash handling experience required.
• Three (3) years of guest service experience required.
• The ability to evaluate situations and make effective, sound decisions and problem solve is required.
• Must be able to work a flexible schedule based on business needs which includes days, evenings, nights, weekends and holidays.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

This position requires that the team member be able to stand for long periods of time, up to four (4) hours without a break, to ensure adequate guest service standards are maintained. The team member must be able to withstand working in a casino environment, which may include exposure to loud noises and bright and flashing lights. May need to continuously bend/stoop, squat, balance, kneel, lift and push/pull. Occasionally push carts weighing up to two hundred (200) pounds. Must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced casino environment and effectively deal with guests, management and other team members.

The work environment involves everyday risk of discomforts associated with excessing standing, computer monitor use and cash handling. Use of safe work practices with office equipment, avoidance of trips and falls, and observance of fire regulations is needed. The work area is adequately lit, heated and ventilated.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SALARY RANGE

$21.60-23.00

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.