Guest Services Cashier

Churchill Downs Incorporated; Oxford (ME); On-site; USD 22,000 - 29,000; Full time

Job summary

Oxford Casino Hotel in Oxford, Maine, part of Churchill Downs Incorporated, is seeking a detail‑oriented guest services professional for Cage, Sportsbook and Rewards Club operations. You will handle cash transactions, currency exchange, scorekeeping, and reward accounts while protecting company assets and delivering a positive guest experience.

Qualifications include a high school diploma or GED, 2 years cash handling and 2 years guest service experience, ability to obtain Maine gaming licenses,

Qualifications

• High school diploma or GED required.
• Knowledge of basic mathematics.
• Successfully pass a pre-employment background check.
• Must be able to obtain Maine State Dual Gaming/Sportsbook License.
• Must be able to obtain EIN and Form 11-C.
• Two years of cash handling experience.
• Two years of guest service experience.
• Ability to follow written and verbal directions.
• Flexible schedule including days, evenings, nights, weekends and holidays.

Responsibilities

• Provides outstanding guest service in Cage, Sportsbook and Rewards Club operations.
• Handles financial transactions including currency exchange, TITO ticket redemption, cashing checks, and sports wagering.
• Enrolls and manages Rewards Club accounts and assists with PIN changes.
• Complies with AML regulations and Bank Secrecy Act requirements.
• Reconciles cash drawer at end of shift.
• Maintains professional relationships with team members, guests and vendors.
• Adheres to company policies, procedures, and internal controls.
• Performs any additional duties as needed for efficiency and guest service.

Skills

Cash handling

Guest service

Mathematics

Written/verbal directions

Flexibility

Pre-employment background check

Education

High school diploma or GED

Job description

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Property: Oxford Casino · Hotel & Sportsbook

Pay Range: 16.29-21.00

Oxford Casino Hotel, located in Oxford, Maine, is indeed part of Churchill Downs Incorporated and has seen significant growth since it opened in 2012. The casino boasts a variety of gaming options for our visitors, including 23 table games and over 900 of the latest and most popular slot machines. The property also features 2 restaurants, the Ox Pub, and the Oxford Express, and a 107-room hotel which includes 6 well-appointed suites.
The core values of the casino—safety, cleanliness, compliance, and friendliness— reflect the commitment to creating a positive experience for our team members and guests. With these guiding principles, Oxford Casino Hotel aims to continue learning, growing, and improving. It is our hope that you will become the newest member of our team.

JOB SUMMARY

I s responsible for courteously and accurately providing guests and team members financial and non-cash services in Cage, Sportsbook and Reward’s Club operations while ensuring protection of company assets and providing a positive Cage experience for all guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides outstanding guest service to all internal and external guests in accordance with department guest service standards.
• Accurately handles financial transactions including, but not limited to, exchanging currency, TITO ticket redemption, chip redemption, cashing checks, conducting credit card cash advances, sports wagering, etc.
• Handles Reward’s Club services including, but not limited to, enrolling new guests into the system, updating guest’s accounts, assisting with PIN changes, assisting guests with questions regarding promotions and their Reward’s Club account, and documenting guest concerns brought to their attention.
• Complies with all aspects of the company Anti-Money Laundering (AML) Program and its regulations including, but not limited to, the Bank Secrecy Act, Title 31 and Suspicious Activity Reporting.
• Reconcile their cash drawer at the end of their shift.
• Establish and maintain professional relationships with other team members within and outside of the Guest Services/Cage department, guests and vendors.
• Complies with all department and company policies and procedures, regulations, internal controls and government rules and regulations.
• Performs any reasonable, temporary assigned job duties outside of the position’s job description, where, in management’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service

REQUIRED SKILLS AND ABILITIES

• High school diploma or general education degree (GED) required.
• Knowledge of and proficient in basic mathematics.
• Successfully pass a pre-employment background check.
• Must be able to obtain, and maintain, a Maine State Dual Gaming/Sportsbook License.
• Must be able to obtain an employer identification number (EIN) and obtain and maintain federal Occupational Tax and Registration Return for Wager (Form 11-C) .
• Two (2) years of cash handling experience required.
• Two (2) years of guest service experience required.
• Ability to consistently comprehend, retain and execute written, verbal and demonstrated directions, explanations and guidance.
• Must be able to work a flexible schedule based on business needs which includes days, evenings, nights, weekends and holidays.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

This position requires that the team member be able to stand for long periods of time, up to four (4) hours without a break, to ensure adequate guest service standards are maintained. The team member must be able to withstand working in a casino environment, which may include exposure to loud noises and bright and flashing lights. May need to continuously bend/stoop, squat, balance, kneel, lift and push/pull. Occasionally push carts weighing up to sixty (60) pounds. Must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast‑paced, casino environment and effectively deal with guests, management and other team members.

The work environment involves everyday risk of discomforts associated with excessing standing, computer monitor use and cash handling. Use of safe work practices with office equipment, avoidance of trips and falls, and observance of fire regulations is needed. The work area is adequately lit, heated and ventilated. The noise level in the work area is usually moderate to loud.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.