Guest Services & Breakfast Concierge

Hyatt Place Boca Raton; Boca Raton (FL); On-site; USD 17,000 - 24,000; Full time

Job summary

Kolter Hospitality, operating Hyatt Place Boca Raton, is seeking a Gallery Host to deliver exceptional guest service, handle check-ins/outs, issue keys and resolve issues in line with company standards.

The role emphasizes assisting guests, coordinating requests, informing them about amenities and services, and welcoming guests by name. Weekend availability and a professional uniform are required.

Qualifications

• General Requirements: Able to work most weekends and holidays.
• Report to work on time and in proper uniform.
• Experience: None. Customer service experience in Hospitality a plus.
• Education: None
• Physical Requirements: Ability to stand/walk for up to 8 hours; Occasional lifting, pushing and pulling.

Responsibilities

• Assist guests with check-in and check-out processes.
• Coordinate all guest requests.
• Inform guests of hotel services, features and room amenities.
• Welcome the guest by name whenever possible.
• Prepare, set up, stock, take down, clean and provide quality beverages and food products, adhering to all recipe and presentation standards.
• Set up and break down meeting space.
• Prepare food for meetings/events.
• Follow the hotel’s rate structures, discounts and sell/upsell strategies.
• Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.

Job description

Kolter Hospitality, operating Hyatt Place Boca Raton, is seeking a Gallery Host to deliver exceptional guest service, handle check-ins/outs, issue keys and resolve issues in line with company standards.

The role emphasizes assisting guests, coordinating requests, informing them about amenities and services, and welcoming guests by name. Weekend availability and a professional uniform are required.