Valet & Guest Services Lead – Hospitality Operations

The Crescent Hotels Group; Honolulu (HI); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Competitive wages

Benefits plan

401K matching

Flexible scheduling

Discounts on Crescent properties

Hotel room discounts

Job summary

Crescent Hotels & Resorts is seeking a Guest Services Manager to oversee all valet, bell, and door operations, delivering exceptional guest arrivals and departures. You will lead the Guest Services team, maintain high service standards, and ensure smooth operations across all shifts.

Candidates should have 3–5 years in hospitality or hotel operations, excellent guest service and communication skills, and the ability to work indoors and outdoors in varying weather.

Qualifications

• 3–5 years of experience in hospitality, guest services, valet operations, or hotel operations.
• Excellent guest service and communication skills.
• Ability to work indoors and outdoors in varying weather conditions.
• Valid driver’s license preferred.
• Ability to stand, walk, lift luggage up to 50lbs, and remain active for extended periods.
• Flexible schedule including weekends, holidays, and overnight shifts as needed.
• Professional appearance and positive attitude.
• Ability to work effectively in a fast-paced team environment.

Responsibilities

• Supervise Guest Services operations including valet, bell, and door attendant services.
• Recruit, train, coach, and develop Guest Services team members.
• Ensure consistent delivery of high-level hospitality and guest satisfaction.
• Manage staffing schedules and labor coverage for all shifts.
• Monitor operational flow, guest arrivals/departures, and vehicle management.
• Resolve guest concerns professionally and promptly.
• Ensure compliance with safety, service, and company standards.
• Oversee tip pool administration and operational reporting.
• Coordinate with hotel and restaurant leadership to support overall guest experience.

Skills

Guest services

Communication

Leadership

Staff training

Scheduling

Customer service

Job description

Crescent Hotels & Resorts is seeking a Guest Services Manager to oversee all valet, bell, and door operations, delivering exceptional guest arrivals and departures. You will lead the Guest Services team, maintain high service standards, and ensure smooth operations across all shifts.

Candidates should have 3–5 years in hospitality or hotel operations, excellent guest service and communication skills, and the ability to work indoors and outdoors in varying weather.