Guest Services & Barista Associate

Graziano's Group; Florida; Presencial; USD 17.000 - 25.000; Jornada completa

Descripción de la vacante

Graziano's Group is seeking a customer-focused server to welcome guests, take orders, process payments, and ensure a positive dining experience. You will handle cash and card transactions, issue refunds with manager approval, and maintain a clean, efficient workstation.

The role requires standing for long periods, ability to lift trays, and willingness to work early mornings, evenings, weekends, and holidays.

Formación

• Previous server experience preferred.
• Must successfully complete the restaurant training course.
• Prolonged standing and walking.
• Must be available to work early mornings, evenings, weekends, and holidays.

Responsabilidades

• Greets incoming customers, answers phone calls, and customer questions and requests.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue refunds, voids, or credits to customers with manager approval.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Calculate total payments received during a time period and reconcile this with total sales.
• Prepares and serves hot and cold beverages, such as coffee, blended coffee, and tea, to patrons; correctly customizes orders as requested.
• Maintain clean and orderly checkout areas.
• Complete general cleaning duties such as clean tables, chairs, and floors. Remove dirty dishes, set tables, replenish supply of clean linens, silverware, glassware condiments & bread. Empty trash cans.
• Assist customers by providing information and resolving their complaints.
• Restocking and rolling silverware and assist with stocking stations.
• Answer questions related to drinks, menu, bakery and catering.
• Check with guests to make sure that they are enjoying their meals and be initiative-taking to correct any problem.
• Takes food and beverage orders and delivers them to the kitchen.
• Delivers food, beverages, condiments, and other requested items to customers.
• Ensures that food is prepared correctly and to customers satisfaction; returns incorrect or improperly cooked orders to kitchen.
• Collects plates and clears the table as customers finish their meals.
• Performs other related duties as assigned.

Conocimientos

Interpersonal skills

POS operation

Food safety procedures

Customer service

Educación

Restaurant training course

Server experience preferred

Descripción del empleo

Graziano's Group is seeking a customer-focused server to welcome guests, take orders, process payments, and ensure a positive dining experience. You will handle cash and card transactions, issue refunds with manager approval, and maintain a clean, efficient workstation.

The role requires standing for long periods, ability to lift trays, and willingness to work early mornings, evenings, weekends, and holidays.