Customer Service Attendant - Graziano's Gables Market

Graziano; Coral Gables (FL); On-site; USD 24,000 - 38,000; Full time

Job summary

Graziano in Coral Gables, FL, is seeking a hospitality-focused server. You will greet guests, take orders, deliver meals, process payments, and maintain a clean, organized dining area.

The role requires standing for long periods, lifting up to 25 pounds, weekend availability, and completing the restaurant training course. Prior serving experience is preferred, and strong customer service is essential.

Qualifications

• Previous server experience preferred.
• Must successfully complete restaurant training course.
• Prolonged standing and walking required; ability to lift up to 25 pounds.

Responsibilities

• Greet customers and answer questions.
• Take and deliver food and beverage orders to kitchen.
• Process payments and handle refunds with manager approval.
• Maintain clean checkout areas.
• Assist with stocking and restocking stations.
• Resolve customer complaints and ensure satisfaction.

Skills

Interpersonal skills

Customer service

POS operation

Food & beverage service

Education

Server experience preferred

Restaurant training course

Job description

Job Summary:

• Greets incoming customers, answers phone calls, and customer questions and requests.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue refunds, voids, or credits to customers with manager approval.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Calculate total payments received during a time period and reconcile this with total sales.
• Prepares and serves hot and cold beverages, such as coffee, blended coffee, and tea, to patrons; correctly customizes orders as requested.
• Maintain clean and orderly checkout areas.
• Complete general cleaning duties such as clean tables, chairs, and floors. Remove dirty dishes, set tables, replenish supply of clean linens, silverware, glassware condiments & bread. Empty trash cans.
• Assist customers by providing information and resolving their complaints.
• Restocking and rolling silverware and assist with stocking stations.
• Answer questions related to drinks, menu, bakery and catering.
• Check with guests to make sure that they are enjoying their meals and be initiative-taking to correct any problem.
• Takes food and beverage orders and delivers them to the kitchen.
• Delivers food, beverages, condiments, and other requested items to customers.
• Ensures that food is prepared correctly and to customers satisfaction; returns incorrect or improperly cooked orders to kitchen.
• Collects plates and clears the table as customers finish their meals.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent interpersonal and customer service skills.
• Well-organized with ability to take and place food and beverage orders accurately.
• Ability to follow all safe food handling procedures and sanitation practices.
• Ability to operate point-of-sale systems.

Education and Experience:

• Previous experience as a server preferred.
• Must successfully complete restaurants training course.

Physical Requirements:

• Prolonged periods of standing and walking.
• Must be able to lift, balance, and carry trays of food weighing up to 25 pounds.
• Must be available to work early mornings, evenings, weekends, and holidays.