Customer Service Attendant - Graziano's Bird Road

Graziano's Group; Miami (FL); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Drug-free workplace

Job summary

Graziano’s Group in Florida seeks a friendly server to greet guests, take and deliver orders, process payments, and ensure a clean, welcoming dining area. The role requires accuracy in handling beverages and food, and responsiveness to customer needs.

Previous server experience is preferred and training is provided. Availability for early mornings, evenings, weekends, and holidays is required to support busy service periods.

Qualifications

• Excellent interpersonal and customer service skills.
• Well-organized with ability to take and place food and beverage orders accurately.
• Ability to follow all safe food handling procedures and sanitation practices.
• Ability to operate point-of-sale systems.

Responsibilities

• Greet customers and answer questions.
• Receive and process payments by cash, check, card, or vouchers.
• Issue refunds or credits with manager approval.
• Prepare and serve beverages and customize orders.
• Maintain clean checkout and dining areas.
• Stock and restock supplies and assist with clean-up.
• Take and deliver food and beverages to tables.
• Resolve customer complaints.

Skills

Interpersonal skills

Customer service

POS systems

Excellent communication

Education

Previous server experience preferred

Restaurant training course

Job description

Job Summary

• Greets incoming customers, answers phone calls, and customer questions and requests.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue refunds, voids, or credits to customers with manager approval.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Calculate total payments received during a time period and reconcile this with total sales.
• Prepares and serves hot and cold beverages, such as coffee, blended coffee, and tea, to patrons; correctly customizes orders as requested.
• Maintain clean and orderly checkout areas.
• Complete general cleaning duties such as clean tables, chairs, and floors. Remove dirty dishes, set tables, replenish supply of clean linens, silverware, glassware condiments & bread. Empty trash cans.
• Assist customers by providing information and resolving their complaints.
• Restocking and rolling silverware and assist with stocking stations.
• Answer questions related to drinks, menu, bakery and catering.
• Check with guests to make sure that they are enjoying their meals and be initiative-taking to correct any problem.
• Takes food and beverage orders and delivers them to the kitchen.
• Delivers food, beverages, condiments, and other requested items to customers.
• Ensures that food is prepared correctly and to customers satisfaction; returns incorrect or improperly cooked orders to kitchen.
• Collects plates and clears the table as customers finish their meals.
• Performs other related duties as assigned.

Required Skills/Abilities

• Excellent interpersonal and customer service skills.
• Well-organized with ability to take and place food and beverage orders accurately.
• Ability to follow all safe food handling procedures and sanitation practices.
• Ability to operate point-of-sale systems.

Education And Experience

• Previous experience as a server preferred.
• Must successfully complete restaurants training course.

Physical Requirements

• Prolonged periods of standing and walking.
• Must be able to lift, balance, and carry trays of food weighing up to 25 pounds.
• Must be available to work early mornings, evenings, weekends, and holidays.

Graziano’s Group is a drug-free workplace. As a condition of employment, candidates may be required to successfully complete a drug screening prior to starting employment and/or during the course of employment as permitted by law.