Customer Service Attendant - Graziano's Gables - 3pm to 11pm

Grazianos Group; Coral Gables (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Grazianos Group in Coral Gables, FL seeks a friendly server to greet customers, take orders, prepare beverages, and deliver meals.

You will handle payments, maintain clean dining areas, restock stations, and resolve guest questions with a courteous, proactive approach. Previous server experience and completion of restaurant training required.

Qualifications

• Previous experience as a server preferred.
• Must successfully complete restaurant training course.

Responsibilities

• Greet incoming customers, answer phone calls, and respond to customer questions and requests.
• Receive payments by cash, check, credit cards, vouchers, or automatic debits.
• Issue refunds, voids, or credits with manager approval.
• Count money in cash drawers at start of shifts to ensure accuracy.
• Prepare and serve hot and cold beverages; customize orders as requested.
• Maintain clean and orderly checkout and dining areas.
• Take and deliver food and beverage orders to kitchen and guests.
• Ensure food is prepared correctly and to customer satisfaction; handle incorrect orders.
• Assist customers and resolve complaints; restock stations as needed.

Skills

Customer service

Interpersonal skills

Organized

POS systems

Education

Restaurant training course

Job description

Job Summary:

• Greets incoming customers, answers phone calls, and customer questions and requests.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Issue refunds, voids, or credits to customers with manager approval.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Calculate total payments received during a time period and reconcile this with total sales.
• Prepares and serves hot and cold beverages, such as coffee, blended coffee, and tea, to patrons; correctly customizes orders as requested.
• Maintain clean and orderly checkout areas.
• Complete general cleaning duties such as clean tables, chairs, and floors. Remove dirty dishes, set tables, replenish supply of clean linens, silverware, glassware condiments & bread. Empty trash cans.
• Assist customers by providing information and resolving their complaints.
• Restocking and rolling silverware and assist with stocking stations.
• Answer questions related to drinks, menu, bakery and catering.
• Check with guests to make sure that they are enjoying their meals and be initiative-taking to correct any problem.
• Takes food and beverage orders and delivers them to the kitchen.
• Delivers food, beverages, condiments, and other requested items to customers.
• Ensures that food is prepared correctly and to customers satisfaction; returns incorrect or improperly cooked orders to kitchen.
• Collects plates and clears the table as customers finish their meals.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent interpersonal and customer service skills.
• Well-organized with ability to take and place food and beverage orders accurately.
• Ability to follow all safe food handling procedures and sanitation practices.
• Ability to operate point-of-sale systems.

Education and Experience:

• Previous experience as a server preferred.
• Must successfully complete restaurants training course.

Physical Requirements:

• Prolonged periods of standing and walking.
• Must be able to lift, balance, and carry trays of food weighing up to 25 pounds.
• Must be available to work early mornings, evenings, weekends, and holidays.