Guest Services & Barback Specialist

DTLV HOLDINGS LLC; Las Vegas (NV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Dental insurance

Employee discounts

Health insurance

Vision insurance

Job summary

DTLV HOLDINGS LLC, owner of the Downtowner Boutique Hotel, seeks a Guest Services Representative / Barback to greet guests, manage check-in/out, and coordinate with teams. You will ensure seamless guest experiences, handle reservations, answer inquiries, and uphold service standards in a lively Las Vegas property.

Barback duties include preparing drinks, restocking, maintaining bar cleanliness, and assisting servers while following safety procedures.

Qualifications

• High school diploma or equivalent is required.
• Minimum two years of customer service or hospitality experience.
• Strong communication and guest relations skills.

Responsibilities

• Guest Check-In/Check-Out: Welcome guests upon arrival and process check-ins/outs, providing information about facilities and local attractions.
• Reservation Management: Handle reservations and cancellations, including modifications and special requests.
• Guest Relations: Address and resolve guest complaints or concerns promptly and professionally.
• Communication and Coordination: Coordinate with housekeeping, maintenance and other departments to meet guest needs.
• Administrative Duties: Maintain records of guest interactions and payments.
• Barback Duties: Prepare and serve beverages, restock supplies, and maintain bar cleanliness.
• Safety and Security: Follow procedures and report hazards to management.
• Team Collaboration: Work with team members and participate in training.
• Miscellaneous: Perform other duties as assigned.

Skills

Customer service

Hospitality

Communication

Education

High school diploma or equivalent

Job description

DTLV HOLDINGS LLC, owner of the Downtowner Boutique Hotel, seeks a Guest Services Representative / Barback to greet guests, manage check-in/out, and coordinate with teams. You will ensure seamless guest experiences, handle reservations, answer inquiries, and uphold service standards in a lively Las Vegas property.

Barback duties include preparing drinks, restocking, maintaining bar cleanliness, and assisting servers while following safety procedures.