Guest Service RepresentativeBarback

DTLV HOLDINGS LLC; Las Vegas (NV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Dental insurance

Employee discounts

Health insurance

Vision insurance

Job summary

DTLV HOLDINGS LLC, owner of the Downtowner Boutique Hotel, seeks a Guest Services Representative / Barback to greet guests, manage check-in/out, and coordinate with teams. You will ensure seamless guest experiences, handle reservations, answer inquiries, and uphold service standards in a lively Las Vegas property.

Barback duties include preparing drinks, restocking, maintaining bar cleanliness, and assisting servers while following safety procedures.

Qualifications

• High school diploma or equivalent is required.
• Minimum two years of customer service or hospitality experience.
• Strong communication and guest relations skills.

Responsibilities

• Guest Check-In/Check-Out: Welcome guests upon arrival and process check-ins/outs, providing information about facilities and local attractions.
• Reservation Management: Handle reservations and cancellations, including modifications and special requests.
• Guest Relations: Address and resolve guest complaints or concerns promptly and professionally.
• Communication and Coordination: Coordinate with housekeeping, maintenance and other departments to meet guest needs.
• Administrative Duties: Maintain records of guest interactions and payments.
• Barback Duties: Prepare and serve beverages, restock supplies, and maintain bar cleanliness.
• Safety and Security: Follow procedures and report hazards to management.
• Team Collaboration: Work with team members and participate in training.
• Miscellaneous: Perform other duties as assigned.

Skills

Customer service

Hospitality

Communication

Education

High school diploma or equivalent

Job description

• Dental insurance
• Employee discounts
• Health insurance
• Vision insurance

POSITION DESCRIPTION POSITION: Guest Services Representative / Barback PROPERTY: Downtowner Boutique Hotel DEPARTMENT: Downtowner FOH REPORTS TO: General Manager and Front Office Manager Job Summary: As a Guest Service Representative, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. Your role will involve handling reservations, addressing guest inquiries, and resolving any issues that arise during their stay. Your professionalism, communication skills, and commitment to guest satisfaction will be key to creating a memorable experience for our visitors. Key Responsibilities

1. Guest Check-In/Check-Out: Welcome guests upon arrival with a warm and friendly attitude. Efficiently process guest check-ins and check-outs, ensuring all necessary information is accurately recorded. Provide guests with information about hotel facilities, services, and local attractions.
2. Reservation Management: Handle reservations and cancellations, including modifications and special requests. Manage room assignments and ensure that guests are accommodated according to their preferences.
3. Guest Relations: Address and resolve guest complaints or concerns promptly and professionally. Assist with special requests, such as room upgrades, additional amenities, or transportation arrangements.
4. Communication and Coordination: Communicate effectively with housekeeping, maintenance, and other hotel departments to ensure guest needs are met. Provide clear and accurate information to guests about hotel policies and procedures.
5. Administrative Duties: Maintain accurate records of guest interactions, transactions, and feedback. Process payments and handle credit card transactions securely.
6. Barback Duties: Prepare and serve alcoholic and non-alcoholic beverages according to recipes and customer preferences. Maintain cleanliness and organization of the bar area, including washing glassware and cleaning surfaces. Manage inventory, restock supplies, and track drink orders accurately.
7. Safety and Security: Ensure the safety and security of guests and hotel property by following established procedures. Report any suspicious activities or safety hazards to management and/or the appropriate authorities.
8. Team Collaboration: Work collaboratively with other team members to maintain a high standard of service and operational efficiency. Participate in training and development programs as required.
9. Miscellaneous: Performs all other job-related duties as assigned. Qualifications High school diploma or equivalent. Two (2) years of previous experience in a customer service or hospitality role, preferably in guest relations.